Telhio Credit Union Reduces Helpdesk Costs with Imprivata OneSign®

Due to a large number of applications and the need for higher security in the financial services industry, Telhio turned to Imprivata to execute on a more secure, efficient and effective password management policy. Prior to implementing OneSign, Telhio employees were simply asked to memorize passwords for each individual application, prompting users to select easy-to-guess passwords that ensured virtually no security. Furthermore, those who did select secure passwords frequently contacted the help desk to reset them, which led to increased costs and a significant loss of employee productivity.

“At Telhio, our primary goal is to serve our members to the best of our ability, so finding technology that supports our commitment to excellence is of paramount importance,” said Jason Bittinger, I.S. project manager at Telhio. “With Imprivata’s quick to deploy, out-of-the-box solution, we’ve noticed instant improvements in security and employee productivity. We rolled out OneSign within days; it was so seamless that many of our users didn’t even realize the implementation was taking place until they did not have to log in anymore.”