Case Studies
OhioHealth's Dublin Methodist Hospital
Upon arriving at Dublin Methodist Hospital, patients are greeted by staff with wireless tablet computers replacing the traditional admissions desk. From there, the patient sees only a few pieces of paper – a discharge document, consent for treatment forms, and possibly a payment receipt if requested. With digital record keeping replacing the extensive paper files common in most healthcare settings, security and ease-of-use were key considerations. The hospital tapped Imprivata’s OneSign®Single Sign-On (SSO) to serve as the centerpiece of the digital authentication strategy. OneSign provides users easy access with one strong password or biometric to all of the applications and information necessary for optimum patient care.
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MeritCare Health System
With up to eight different applications requiring passwords, the staff at MeritCare Health System was struggling to remember their login credentials. Growing numbers of lockouts and login delays resulted in lower productivity, increased security risks, extra burden on support staff, and ongoing user frustration. With Imprivata OneSign®, integrated with Siemens clinician portal and Carefx context management, MeritCare’s physicians and nurses can quickly and easily access a variety of applications as well as helping MertiCare comply with internal policies and regulatory mandates..
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Cambridge University NHS Foundation Trust
Cambridge University Hospitals NHS Foundation Trust is the organisation behind Addenbrooke’s Hospital, one of the leading teaching hospitals in the UK. The Trust undertakes world-class research, working in partnership with Cambridge University and the Medical Research Council, as well as providing a high level of patient care and excellence in service delivery. Addenbrooke’s serves the needs of around 500,000 citizens in the local area.
City of Miami Beach
When a fire call comes in at 3 a.m., there’s no time for password hassles. Yet maintaining information security requires ever more complex login routines. This was the dilemma faced by the City of Miami Beach, before implementing the help of Imprivata’s OneSign® technology. OneSign software, equip with fingerprint readers, allow the employees of the City of Miami to access needed software without wasting precious time on trying to remember passwords.
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Eagle Bank
When a security audit revealed the bank’s password-protection vulnerability, Eagle Bank, a mutual bank with over $430 million in assets, turned to an enterprise single sign-on (ESSO) solution to alleviate their password problems and increase system security. OneSign delivered the ease of use, support for strong passwords, ease of administration, and competitive price that were imperative.
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Enterprise Bank & Trust
As a leading commercial banking and wealth management services provider in St. Louis and Kansas City, Enterprise Bank & Trust is committed to providing its customers with the highest standards of service and security. A few years ago the bank's IT team implemented unique and complex passwords that bank staff had to remember to gain access to their many applications. Users struggled to remember many unique and difficult passwords, even resorting to writing passwords down. Imprivata's OneSign was able to provide Enterprise with a single sign-on solution where remembering passwords was no longer an issue.
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Henry Ford Health System
For Henry Ford Health System’s Radiology Services department, spanning thirteen Metro Detroit sites including three hospitals totaling 1,400 beds, logging 2.2 million patient visits annually, password-related hassles were taking their toll. Their SSO project not only remedied password challenges, but addressed patient safety and HIPAA regulatory risks as well.
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Henry Jackson Foundation
The employees at Henry M. Jackson Foundation (HJF) for the Advancement of Military Medicine, which supports both the armed forces and the general public, were struggling to remember their assortment of passwords. As security concerns and the number of helpdesk calls grew, interest quickly turned to finding a single sign-on solution and they chose Imprivata OneSign® SSO. Since implementation, OneSign SSO has eliminated the organization's password management headaches, reduced helpdesk calls and related costs, and at the same time, tightened IT security at the desktop level throughout the organization.
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Hilton Grand Vacations
In the fiercely competitive hospitality industry, the inability to complete a sale can affect a company’s ability to be successful on the world stage. Yet, increasingly sophisticated types of passwords designed to thwart identity thieves are, ironically, locking out agents and customer service representatives as well. Implementing Imprivata OneSign helped Hilton Grand Vacation employees eliminate reservation bottlenecks and boost their productivity worldwide.
H. Lee Moffitt Cancer Center
As a cancer center with the third largest outpatient volume in the U.S., the Moffit Cancer Center & Research Institute faced daunting challenges accompanying high patient volume and a constantly-changing population of clinicians using a variety of software applications. To address their password and provisioning problems, they implemented an Imprivata/Courion solution, resulting in faster application access, improved productivity, and prompt patient care.
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Liverpool Women’s NHS Foundation Trust
As one of the UK’s leading hospitals providing healthcare to women and infants, Liverpool Women's employs approximately 1000 professionals and serves as an active training and teaching facility. Liverpool’s staff were experiencing difficulty remembering the network logins required to access confidential information. As a result, the staff would write passwords on sticky notes or have failed attempts at accessing the applications resulting in application lockout causing calls to the Trust’s helpdesk to reset their passwords. Now, the Trust is using Imprivata’s OneSign® for Single Sign-On and Strong Authentication to improve overall security and increase help desk productivity.
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Melbourne Internal Medical Associates (MIMA)
As the largest, most comprehensive independent physician group in Brevard County, Florida, MIMA’s 117 board-certified physicians provide expertise in 25 medical specialties at 15 locations throughout central Florida. Clinicians at MIMA work with an average of five to six software applications, each of which requires its own unique password. With so many passwords, users frequently forgot them, leading to disabled accounts and calls to the IT helpdesk for assistance. The staff at MIMA soon discovered that OneSign fulfilled all their criteria for functionality, security, and performance needs.
Midlothian Council
The Midlothian Council, a local authority in Scotland, experienced a spike in employees accessing business-critical applications and a rise in potential security threats. To increase security and reduce growing password-related IT burdens, Midlothian Council implemented Imprivata OneSign® ESSO, making it easy to integrate with the Council’s applications and providing faster, secure access to confidential information.
Parkview Adventist Medical Center
While deploying a Meditech HCIS, Parkview, a technologically advanced 55-bed institution, recognized the opportunity to simultaneously strengthen security and relieve their clinicians’ ongoing log-in/log-out pains by deploying an SSO solution combined with finger biometrics. This successful implementation served to eliminate password issues, strengthen IT security, and help meet compliance guidelines.
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Renasant Bank
As a consequence of Renasant Bank’s increased focus on strategic investments in technology and stronger security policies, the number of unique passwords their employees had to manage continued to grow. Realizing that employees were becoming overwhelmed with passwords – potentially impacting productivity and customer service – the retail banking group asked for a solution that would allow them to manage passwords while keeping security levels high. While meeting security requirements, Imprivata’s OneSign solution provides ease of use, so employees can focus on their jobs, and not their passwords.
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The Seattle Times
The dueling demands of meeting deadlines and ensuring data security were putting a strain on the Seattle Times Company’s 1,900 employees dispersed at more than 20 locations. With OneSign up and running, they saw an immediate improvement in their security policy enforcement and users became more productive.
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Staffordshire Police
Staffordshire Police employs 4,500 police officers and support staff, and their IT department runs more than 45 different password-protected applications. Imprivata OneSign® ESSO was the only solution that could handle their complex requirements. Upon implementation, Staffordshire Police became the first police force in the UK to achieve complete single sign-on for all internal and external applications.
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Swiss Red Cross
The Swiss Red Cross (SRC) is part of the international Red Cross network, and is responsible for providing assistance for the elderly, sick and infirm, as well as migrant communities and those in emergency situations both within Switzerland and internationally. The SRC runs a number of institutions to provide blood transfusion services, care and assistance programs, as well as vocational training for the health-care and paramedical professions.
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Tameside & Glossop Acute Services NHS Trust
For Tameside & Glossop Acute Services NHS Trust, which serves a population of over 250,000, password management was a growing problem. The IT Services Desk was spending a significant amount of time fulfilling password reset requests and there was a desire to improve auditing abilities. After a successful installation of Imprivata’s OneSign® Single Sign-On and Strong Authentication components, the Trust has experienced a reduction in the password management workload for its IT Services Desk and has gained increased control and management over user credentials.
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TDG Logistics
TDG is one of Europe’s leading supply chain companies providing supply chain re-engineering, freight forwarding and management and third party logistics services for customers in the general market as well as specialist industries such as chemicals, construction and paper and packaging. Users rely on a number of applications in order to manage customer supply chains, as well as accessing company support systems such as finance and expenses. Imprivata OneSign® was able to deliver single sign-on across all of TDG's applications.
United Regional Health Care System and Lake Forest Hospital
United Regional Health Care System and Lake Forest Hospital face the same issues confronting most hospitals in today’s digital environment: HIPAA regulations mandating patient information privacy required adoption of a complex web of passwords and user authentication technologies and remembering these credentials was becoming a time-consuming nightmare for both staff and the hospital’s help desk. Both hospitals have implemented Imprivata OneSign and have quickly improved user satisfaction, increased staff productivity, and decreased help-desk costs.
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Verity Credit Union
With comprehensive financial products and services, exceptional lending rates and advanced systems for automated and online financial management, Verity Credit Union has $390 million in assets and 25,650 members. Member owned since 1933, it is committed to providing a full-range of cost-effective products and services to those who live and work in the state of Washington. Verity has six full-service branches, 115 staff members, and an IT staff of 6.
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AAA National
AAA National Office users struggled to remember numerous lengthy passwords, often forgetting them – resulting in user lock-out. Lost or forgotten passwords increased costs and reduced productivity, as passwords frequently needed to be reset. Asking users to remember too many complex passwords introduced the risk that they would write them down and store them in insecure places.