Imprivata Rated #1 SSO Vendor by KLAS

KLAS helps healthcare providers make informed technology decisions by reporting accurate, honest, and impartial vendor performance data. 

2013 Single Sign-On Category Leader Rankings

KLAS Alerts

OneSign Single Sign-On: Stable, Reliable Product
March 13, 2013

In nearly 30 interviews, no one reported any problems with downtime or system instability with Imprivata OneSign Single Sign-On. A number of providers commented on how reliable the product was. One IT director observed, "The support from Imprivata is very good. They are one of our strongest vendors. We get good attention from them and good support with upgrades. The system has very few bugs and no downtime, so we really only need Imprivata's help around configuration management. They are always responsive with those questions." 

OneSign Single Sign-On: All Report They Would Buy Again
October 15, 2012

All 26 Imprivata OneSign Single Sign-On customers KLAS interviewed reported they would buy the product again, citing the product’s ease of use and the technology’s ability to save clinicians time as key drivers of satisfaction. On average, providers rated Imprivata 91 (out of 100), and 95% of respondents reported that Imprivata did not nickel-and-dime them. One CIO explained, “Imprivata OneSign Single Sign-On is one of those things that if implemented well, people can’t help but like. For years, physicians have complained to me that they can’t remember seven different passwords, and I don’t blame them. They like things that make it easier for them to log in to computers and workstations. From a security perspective, we have to have individually authenticated network access for each user, but that is cumbersome and difficult for the users. If done right, Imprivata OneSign Single Sign-On satisfies both parties. . . . If we want the clinicians to adopt the meaningful use things, we have to improve the workflows. That was our primary motivation in buying Imprivata in the first place. I like the company and the product. We have been really happy with the product, and the vendor has done a great job for us.”

User Comments

 Jan 2014      VP/Other Executive 
My interaction with Imprivata has been fantastic. They are always very responsive to anything I need. I always have somebody at my beck and call. I can pick up the phone and get an answer to my question. When we are not exactly sure about what we need to accomplish, we ask questions of Imprivata. Imprivata immediately responds to us. They don't just provide the support that is necessary to do what is being asked of them; they work as our partner to ensure that our project is smooth and successful.

 Nov 2013      Director 
We have been able to resolve the issue of multiple sign-ons on multiple systems with OneSign Single Sign-On. The users really like the time and effort they save with OneSign Single Sign-On and have found it pretty easy to use. The system is worth it and is a good investment.

 Nov 2013      Director 
Imprivata has some really wonderful people. We have had a good time working with them, and we are going to be piloting OneSign Single Sign-On in our nursing unit in the next month. Our medical staff members have requested that we do that for years, so I am actually thrilled that we are finally going down that road.

 Sep 2013      Director 
This technology has helped us save our people lots of time. One application has 185,000 logins, so it is easy to imagine what it means for us when our people only have to log in one time to access to all the applications they need to. Potential users need to make sure they implement the technology the right way. If they do, they can have a very positive experience.

 May 2013      CIO 
OneSign Single Sign-On has been a huge success for our hospital. We have over 100 applications mapped to the product now, and the physicians are actually using it. OneSign Single Sign-On is reliable and Imprivata has been a fairly easy vendor to work with. Of course, there were the usual learning pains during the first couple of upgrades because we didn’t realize so many different profiles had been built, but overall, we are very happy with this product.

 Mar 2013      CIO
Imprivata OneSign Single Sign-On is one of the best-developed products I have seen in a long time. Imprivata has done a great job of leveraging technology to provide an extremely easy-to-use, technologically advanced product.

 Jan 2013      Director
Our Imprivata OneSign Single Sign-On implementation was coupled with the rollout of a virtual desktop infrastructure. This combination was very attractive to us for a number of reasons. We have a production implementation reaching hundreds of end points in our environment today, and that is working well. We are waiting for the next phase of the roll-out because of a capital budget allocation, but to date, we have been pleased with the functionality.

 Nov 2012      CIO
Imprivata OneSign Single Sign-On is as solid as a rock. It works every day and doesn’t require a lot of care and feeding.

 Nov 2012      Manager
The Imprivata team was amazing. One of the senior executives from Imprivata worked very closely with us for a time to ensure that we were able to do what we had planned to do. They really dived in a showed that we were an account that mattered to them. The support team was excellent, too. We didn’t hit any issues that couldn’t be resolved. There were certain things that we had to go back to Imprivata’s support for, and Imprivata was always there to moves things through. This really has been a very solid relationship the entire time.

 Jul 2012      Director
Imprivata OneSign Single Sign-On is a rock-solid, value-added service that is now made more effective by its support of virtual applications. We continue to be hugely impressed with Imprivata as a vendor and with OneSign Single Sign-On as a core governance-control solution.