Self-Service Password Management
What it is
Imprivata OneSign® Self-Service Password Management offers care providers a fast, easy and secure way to reset and retrieve forgotten passwords — without calling the help desk. To improve security, passwords are increasingly being mandated to be "strong", i.e. containing a mixture of upper- and lower-case characters, numbers and special characters such as hyphens or semi-colons. And to maintain security, they need to be changed frequently. Not surprisingly, passwords are often forgotten. OneSign Self-Service Password Management enables users to securely retrieve their lost password, minimizing interruption and costly help desk calls.
Why it matters
Forgotten passwords are a common problem and generate a high volume of help desk calls. This forces the help desk to spend valuable time and resources on the same low-value, repetitive task. Removing password resets from your IT staff's to-do list cuts costs and frees up time and resources to focus on critical projects like EMR adoption, workflow optimization and ICD-10 migration.
How it works
OneSign Self-Service Password Management is simple and easy to implement. Here's how it's done: The administrator selects from a list of predetermined or custom questions, such as "What was your first pet's name?" or "What is your father's middle name?" They then decide how many questions should be presented to the user and answered during enrollment.
When a care provider forgets a password, they click on a link from the login screen, fill in the answers and retrieve it. Care providers can also reset domain passwords or locked accounts following too many failed login attempts. No help desk assistance is required, and the process is fast, easy and secure.