Basic
The Basic Maintenance and Support plan provides a package of essential maintenance and support services including:
- Access to the latest releases and updates for supported products.
- Web-based services that provide a range of online technical resources to assist you with problem solving, such as our Knowledge Base, documentation library and technical whitepapers.
- Support case logging and tracking via Web, email or phone.
- Prioritized response and problem resolution from our skilled Technical Support Engineers.
- Opportunity to influence future product development through the online submission of product enhancement requests.
- 2 pre-named customer support contacts.
- In the event of a hardware failure involving your OneSign appliance, Imprivata will provide an “as new” replacement during the first year at no additional charge.


