Services:

Basic

The Basic Maintenance and Support plan provides a package of essential maintenance and support services including:

Access to the latest releases and updates for supported products.
Web-based services that provide a range of online technical resources to assist you with problem solving, such as our Knowledge Base, documentation library and technical whitepapers.
Support case logging and tracking via Web, email or phone.
Prioritized response and problem resolution from our skilled Technical Support Engineers.
Opportunity to influence future product development through the online submission of product enhancement requests.
2 pre-named customer support contacts.
In the event of a hardware failure involving your OneSign appliance, Imprivata will provide an “as new” replacement during the first year at no additional charge.

Imprivata OneSign is an identity and access management platform that offers single sign on active directory. OneSign allows for two factor authentication including biometric authentication, proximity cards, smart cards, many national and government ID cards, One-Time-Password tokens. OneSign also offers a self service password reset feature that reduces password reset calls to the help desk.

Imprivata OneSign also offers password policy management utilizing active directory single sign on (also referred to as active directory SSO), through its identity management solution which improves password security. Imprivata One Sign is a comprehensive and robust identity access management solution.