Overview & Methodology
Imprivata Implementation Services provides technical and deployment services and experience to ensure a successful enterprise-wide implementation of Imprivata OneSign. We have developed a project delivery and implementation methodology that ensures a successful product implementation within your organization.
Project Phases
Defined
Certification
Training
The first phase of an Imprivata
OneSign project should include thorough training for the Imprivata OneSign
administrators. The greater the knowledge of the product, the greater the
return will be. Additional training in Imprivata OneSign is also extremely
valuable to improving your organizations efficiency.
Application Readiness
The
primary objective of the Application Readiness phase is to review the technical
details of the customer environment, including application and authentication
workflows, understanding the project’s timelines and understanding the success
criteria you are seeking to achieve. Topic areas for discussion during this
phase typically involve a deep level review of the applications that will be
enabled, network topology, operating environment, and security policies.
Enablement
In
this phase, the appliances are installed and configured. A
majority of the time is spent profiling applications for Single Sign-On and
configuring the various end-user workflows.
Enabling three to five(3-5) applications and workflows to start with, will
ensure a higher level of success with the initial rollout. Once the initial
rollout is complete, adding additional applications is easy because the end-users
are familiar with how Imprivata OneSign interacts with applications. Many of our customers, for
example, conduct an IT group level pilot
of the Imprivata OneSign application over the course of a few weeks. While this is a useful method of testing, it
should not be used as a substitute for true end-user testing. In many cases, the IT group does not use the
same applications in the same manner as the end-user.
End-User
Testing
Every
successful enterprise solution requires extensive testing from the
implementation team and from a cross section of the end-user community.
Imprivata best practices recommend a two week testing phase with a
representative sample of end‐users who will be using the system in
production. The intention of this phase is to certify that the Imprivata OneSign
configuration is ready for corporate‐wide
deployment. End-user shadowing plays a key role, as it helps triage issues
quickly and assists with end-user training.
The most challenging part of any software project is the adoption
period. Setting the stage correctly for your end‐users
and ensuring a positive experience should be the primary objective of any roll‐out. This is “where the rubber meets the road.”
Full
Deployment
The
end‐user deployment phase begins once the implementation team
agrees that the End-User Testing phase is complete and the solution is ready
for enterprise‐wide deployment. While the necessary work items to be
completed in this phase are not high in volume, the work is critical and often
over simplified. It is very difficult to get a user back on board if their
initial experience is less than ideal. Ensuring that you have successfully
tested the solution, mitigated identified risks and are comfortable that the
solution is ready for enterprise wide deployment is imperative.
Post Deployment
While
the initial deployment of the product is critical for long term success, it is
important to understand the role that Imprivata OneSign will play in your
environment after the initial deployment.
Your infrastructure is constantly undergoing changes. Whether it be implementing disk encryption,
purchasing new laptops or upgrading one of your applications, failing to
realize how those changes will impact Imprivata OneSign can put you at
risk. By acknowledging how these changes
need to be integrated with Imprivata OneSign, you will be able to avoid
potential situations that can greatly affect the end-user community.