Services:

Premium

The Premium Maintenance and Support Plan is designed for customers who have more time-sensitive and complex operations that require a premium level of technical support. The Premium Maintenance and Support Plan includes all of the services outlined in the Basic Maintenance and Support Plan plus the following premium services:

24x7 coverage
6 pre-named support contacts
In the event of a hardware failure involving your OneSign appliance, Imprivata will provide an "as new" replacement appliance at no additional charge even after the hardware warranty has expired
Faster response times to cases (based on priority level)

Identity Access Management

Imprivata OneSign is an identity and access management platform that offers single sign on active directory. OneSign allows for two factor authentication including biometric authentication, proximity cards, smart cards, many national and government ID cards, One-Time-Password tokens. OneSign also offers a self service password reset feature that reduces password reset calls to the help desk.

Imprivata OneSign also offers password policy management utilizing active directory single sign on (also referred to as active directory SSO), through its identity management solution which improves password security. Imprivata One Sign is a comprehensive and robust identity access management solution.