Services:

Maintenance & Support

In order to provide you with the highest level of customer service for your purchase, Imprivata offers two maintenance and support options for our each of our products: Premium and Standard. Our Premium Maintenance and Support Plan is designed for customers who have more time-sensitive and complex operations that require around-the-clock coverage. For customers who only require coverage throughout the business week, our Standard Maintenance and Support Plan is available.

Both our Premium and Standard Maintenance and Support Plans provide customers with telephone and web-based support, access to our online Customer Center and all of the latest software releases and updates.

Identity Access Management

Imprivata OneSign is an identity and access management platform that offers single sign on active directory. OneSign allows for two factor authentication including biometric authentication, proximity cards, smart cards, many national and government ID cards, One-Time-Password tokens. OneSign also offers a self service password reset feature that reduces password reset calls to the help desk.

Imprivata OneSign also offers password policy management utilizing active directory single sign on (also referred to as active directory SSO), through its identity management solution which improves password security. Imprivata One Sign is a comprehensive and robust identity access management solution.