Services:

Maintenance & Support

In order to provide you with the highest level of customer service for your OneSign implementation, Imprivata offers two customermaintenance and support options:Premium and Basic. The Premium Maintenance Plan is designed for customers who have more time sensitive and complex operations that require a premium level of technical support. For customers who require basic coverage throughout the business week, Imprivata’s Basic Maintenance Plan is sufficient.

Both Premium and Basic Maintenance packages provide customers with telephone, email and web support, access to our online Customer Center and all of the latest software releases and updates.

Identity Access Management

Imprivata OneSign is an identity and access management platform that offers single sign on active directory. OneSign allows for two factor authentication including biometric authentication, proximity cards, smart cards, many national and government ID cards, One-Time-Password tokens. OneSign also offers a self service password reset feature that reduces password reset calls to the help desk.

Imprivata OneSign also offers password policy management utilizing active directory single sign on (also referred to as active directory SSO), through its identity management solution which improves password security. Imprivata One Sign is a comprehensive and robust identity access management solution.