New Imprivata Technical Support Program Offers Dedicated Technical Contact for Customers

Karen Breault
Feb 02, 2012

Imprivata is pleased to announce the availability of the Imprivata Dedicated Technical Support Engineer (DTSE) program. The DTSE program is designed for customers with mission critical environments where security and regulatory compliance make personalized support relationships essential.

Benefits

The DTSE program offers a designated, highly trained single point of contact with an Imprivata support professional who fully understands the customer’s environment and has a detailed knowledge of their OneSign deployment. The services offered through this relationship will proactively help to minimize risk, ensure customers get the most out of their Imprivata investment, and maximize responsiveness should issues occur. Early access to product roadmap review and new releases including beta programs will provide visibility and feedback into new developments and products.

Features of the Dedicated Technical Support Engineer program include:

  • Direct access to a dedicated senior-level Technical Support Engineer
  • Personalized support with detailed knowledge of the customer’s OneSign implementation, IT infrastructure, and technology plans
  • Proactive access to product updates and new releases
  • Onsite architecture review
  • Quarterly account status review
  • Bi-annual product roadmap updates
  • Priority handling of technical issues

For more information on the Dedicated Technical Support Engineer program, please contact [email protected].