Imprivata Cortext Helps Community Hospitals and Wellness Centers Achieve 90th Percentile HCAHPS Scores for Responsiveness of Hospital Staff

CHWC Replaces all Pagers with Imprivata Cortext to Enable Fast, Secure Care Team Communication and Collaboration across Clinical Workflows

Chicago (HIMSS15 booth #3848)—April 14, 2015—Imprivata® (NYSE: IMPR), the healthcare IT security company, today announced that Community Hospitals and Wellness Centers (CHWC) has achieved the 90th percentile HCAHPS scores for responsiveness of hospital staff by replacing all pagers withImprivata Cortext®, the secure communications platform for healthcare. Imprivata Cortext enables fast, secure communications and care coordination, which increases efficiency and allows CHWC’s clinical staff to spend more time with patients. Replacing pagers with Imprivata Cortext has also helped CHWC improve its HCAHPS scores for hospital quietness by 50 percent.

“Patient safety and satisfaction are top priorities for CHWC, so we are committed to giving our providers the best tools available to increase efficiency and attentiveness to enhance the patient experience. In was clear that pagers were a detriment to this goal, often causing delays that frustrated both providers and patients,” said Greg Slattery, CIO of CHWC. “Imprivata Cortext overcomes the deficiencies of pagers by giving our providers a comprehensive, secure communication and care coordination solution. It allows our clinical staff to work more efficiently and keep focus on their patients. This has helped us improve our HCAHPS scores for responsiveness of hospital staff, which enhances patient satisfaction and improves outcomes.”

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. Imprivata Cortext enables more efficient, secure and reliable communication between providers inside and outside the hospital, which can improve HCAHPS scores in a number of categories, including Responsiveness of Hospital Staff as well as Quietness of Hospital Environment. Imprivata Cortext has also delivered productivity improvements in a number of workflows at CHWC, including:

  • Surgery and Trauma Team Activation—When a surgery or trauma team needs to be activated, every minute counts. Imprivata Cortext enables CHWC’s emergency department to easily communicate when a patient needs to be transferred to surgery. Surgery trauma nurses can then easily activate anesthesiology and surgery teams with a single group text message and acknowledgment. After a surgery is complete and the patient transferred to recovery, surgery floors can instantly activate the environmental services and housekeeping teams to clean the room, enabling faster room turnover and decreasing time to surgery for the next incoming patient.
  • Cardiac Care and Catheterization—When a catheterization lab is activated, CHWC’s Cath Lab Team must be notified and mobilized within 30 minutes. Prior to implementing Imprivata Cortext, this presented a challenge because numerous pages and phone calls to coordinate the cardiac team created delays. Imprivata Cortext allows CHWC to send secure text messages to activate the Cath Lab Team, improving Code STEMI response times and care coordination. The Cath Lab Team can also easily communicate with other groups such as the ICU, imaging, and the emergency department nursing staff.
  • Emergency Department Patient Admissions—Imprivata Cortext gives CHWC’s clinical staff a fast, efficient way to communicate and locate an available room when a patient is admitted, which decreases patient wait times. Previously, paging and waiting for callbacks created delays in the admissions process, and overhead paging created excessive noise throughout the hospital. With Imprivata Cortext in place, CHWC estimates that admissions times have been reduced by about 15 minutes per patient, which improves efficiency and enhances the patient experience.

“After the move from paper to electronic medical records, communications is the next critical area of transformation in healthcare," said Ed Gaudet, general manager of the Imprivata Cortext Products Group. “Innovative providers such as CHWC are redefining  the way care teams communicate and collaborate—replacing antiquated tools with new, more powerful technology and solutions—and revolutionizing patient care."

Imprivata will showcase Imprivata Cortext in booth #3848 at the HIMSS15 Annual Conference & Exhibition (April 12-16 in Chicago). Also at the show, CHWC CIO Greg Slattery will deliver a presentation titled “Replacing Pagers and Improving HCAHPS Scores with Secure Messaging” on Monday, April 13 at 12 p.m. CT and on Tuesday, April 14 at 1:30 p.m. CT at Imprivata’s booth. For more information or to schedule a meeting with during HIMSS15, visit

About Imprivata

Imprivata (NYSE: IMPR), the healthcare IT security company, is a leading provider of authentication and access management solutions for the healthcare industry. Imprivata delivers single sign-on, authentication management and secure communications solutions to enable fast, secure and more efficient access to healthcare information technology systems to address multiple security challenges and improve provider productivity for better focus on the patient experience. For more information, please visit

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