COVID-19

Supporting staff ramp-up and enabling a remote workforce

Enabling secure remote work

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Children’s Hospital of the King’s Daughters (like many other customers) is experiencing an increase in remote workers during this crisis. These users need remote network access and this access must be secure.

Enabling quick, wide-spread access to core applications like Skype

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Like many organizations, Virtua Health is experiencing a swift ramp up in remote workforce, including for telehealth and administrative workers. To enable telehealth and ensure continued team collaboration, Virtua needed to provide – and provision – access to many additional users. Using Imprivata Identity Governance, Virtua provisioned access to Skype for approximately 400 additional users – in less than one hour. This process allowed users to immediately start using Skype to complete their remote work while maintaining an audit record of users with access to that application.

Enabling remote institutional identity proofing for EPCS

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Many organizations use the institutional identity proofing model for EPCS, which requires that a provider validate their identity in order to enroll their credentials – a process often designed to take place in person. But due to COVID-19, organizations want to avoid any unnecessary in-person interaction. In-line with new DEA guidance, Imprivata supports remote institutional identity proofing for EPCS through the Supervised Enrollment workflow included with Imprivata Confirm ID for EPCS. Organizations can do this on their own, but Imprivata Professional Services is also available to assume the role of Enrollment Supervisors, enrolling providers on behalf of customers and supporting quick ramp-up.

Standardizing communications across care teams and remote staff

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Across the globe, organizations are moving non-essential staff to remote work in order to prevent exposure, but still need to facilitate secure communications between every user. Organizations are expanding and deploying their use of Imprivata Cortext to enable a single, consistent platform for all members of the organizations, while continuing to ensure security and HIPAA compliance. With Imprivata Cortext, organizations can also broadcast messages for simple mass communication to all users, regardless of location.

Supporting self-service password resets

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Many organizations are increasing their remote workforce — one hospital system in Australia, for example, has about 25% of their employees suddenly being asked to work from home. Most of those employees use Imprivata OneSign with badge access within the walls of the hospital but are unable to do so at home. This requires users to use their passwords instead of badges, with many forgetting their password. But with Self Service Password Reset in place, users have been able to reset their own passwords, reducing help deck calls and allowing IT to focus on more pressing issues.

Quickly verifying the attendance of temporary employees

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Many healthcare organizations have been welcoming temporary staff, including doctors and nurses, to help keep up with increased demand due to COVID-19. With this comes the challenge of needing to verify the attendance of those individuals to ensure that they are paid for their work. With Imprivata OneSign, all users – including temporary staff – tap their badge to log in to a system at the start of their shift. Through various workflows, including login activity reports, organizations can easily access data that can be used to verify that a temporary employee started their shift.

Freeing up IT resources for critical tasks by utilizing Imprivata Managed Services

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Due to the significant changes being made by many organizations, IT teams have had to rapidly adjust in order to support a remote workforce and virtual workflows. But existing clinical workflows must still be supported, remotely, among all other critical business needs. For example, employees, including new volunteers, must be able to access systems securely. During this time, organizations have used Imprivata Managed Services to administer Imprivata solutions remotely, ensuring continued support for existing clinical workflows while freeing up organization IT resources to focus on other critical tasks.