Customer success program

What we do

At Imprivata, our goal is to deliver a signature experience, based on providing value, that ensures we create customers for life – at Imprivata, customers come first, all the time, every time.

We are committed to customer success – it’s our brand promise, and we’ve been recognized for it.

We aim to be proactive in taking you from where you are today to an optimized state.

How do you get end users to adopt new technology quickly? How can you improve workflows and increase end user productivity? How can you address your security and compliance goals? How can you drive success even as an organization grows? Is there a way to assess risk that leads to stronger operations? How do you quickly troubleshoot and resolve issues? How do you ensure you achieve ROI from your program?

Imprivata has the answers, and we'll make sure you do, too.

How we do it

We understand the problems that our customers face, which is why we aim to enable secure, efficient, compliant, and scalable delivery of care. At the core of our business is ensuring trusted digital identity – and making sure that digital identity enables appropriate, secure, effective, and compliant access and management to and for the technology and information that providers need to deliver high-quality care.

We bring our collective knowledge to every customer interaction while maintaining IT and clinical alignment on solution configuration and deployment.

We're not content to provide quick-hit installation and rollout followed up by junior customer support. We aim to provide true ROI to our customers. For clinicians, that means streamlined clinical workflows, efficiency, and simplicity. For IT, that means less overhead, fewer help desk calls, and streamlined processes. And healthcare organizations as a whole benefit from an increase in productivity, time savings, and financial savings.

Our customers thrive and grow through their adoption lifecycle thanks to proven methodologies, broad professional services, and excellent customer support, all of which we have perfected over our thousands of implementations at just as many health systems. From workflow analysis and implementations to platform upgrades and role-specific training, we're always here for you.

Why it matters

We see sales not as an endpoint, but as the beginning of a beautiful relationship. The customer experience is everything. And we want to you to succeed.

Establishing trusted digital identities is the foundation of what we do. Once those identities are established and trusted, we work to ensure convenient – but secure – access to the information and technologies that your care providers need to deliver high-quality care.

View all of our customer success stories.