Customer success program

What we do


At Imprivata, our goal is to deliver a signature experience that ensures we never lose a customer.

We aim to be proactive in taking you from where you are today to an optimized state. How do you get end-users to adopt new technology quickly? How can you increase end-user convenience? How can you address your security and compliance goals? How can you drive success even as an organization grows? Is there a way to assess risk that leads to stronger operations? How do you quickly troubleshoot and resolve issues?

Imprivata has the answers, and we'll make sure you do, too.

How we do it


We bring our collective knowledge to every customer interaction while maintaining IT and clinical alignment on solution configuration and deployment.

We're not content to provide quick-hit installation and rollout followed up by junior customer support.

Our customers thrive and grow through their adoption lifecycle thanks to proven methodologies, broad professional services, and excellent customer support. From workflow analysis and implementations to platform upgrades and role-specific training, we're always here for you.

Why it matters


We see sales not as an endpoint, but as the beginning of a beautiful relationship. The customer experience is everything.

View all of our customer success stories.