Imprivata Professional Services

What it is

Imprivata offers a range of services that will help ensure your Imprivata OneSign deployment is a success. Imprivata Professional Services provide deep understanding of the technology combined with clinical workflow expertise and deployment best practices gained from working with more than 900 healthcare customers.

Why it matters

Second only in use to the EMR, ensuring your Imprivata OneSign implementation is successful is critical in minimizing disruption and generating the greatest efficiencies for care providers. By tapping into Imprivata's expertise and best practices, you can:

  • Accelerate care provider adoption
  • Streamline clinical workflows
  • Reduce the risks associated with new technologies

How we work

Call on Imprivata Professional Services at any stage of your deployment, from planning to ongoing support.

Initial Deployment

Solution Readiness – Imprivata experts evaluate your environment from both IT and clinical perspectives, and help you build the team and technology for success.   

Implementation Services – Use proven methodologies and best practices to streamline your OneSign deployment.  Imprivata’s team will analyze clinical workflows, test the solution, deploy in phases and optimize the end user experience.

Customer Education – Imprivata's Customer Education Group trains your team to support, maintain and get the most out of Imprivata OneSign. Empower administrators, project managers, network admins, desktop admins, help desk staff and end users with role-specific training.

Extend and Maintain

Workflow Analysis – A workflow analysis helps you find new ways to streamline user experience and transform the work environment. 

Platform Upgrades – The Imprivata team will help you plan and manage Imprivata OneSign platform upgrades, deploy new functions in your environment and improve how your users work with the system every day. 

Worldwide Technical Support – Call on Imprivata Technical Support group to navigate changes and deal with unexpected situations, during the rollout and beyond.