Inefficient communications

Legacy Body

Effects of poor communication in healthcare


impact of inefficient communications in healthcare

Nearly $1 million could be saved per hospital per year by replacing pagers with secure text messaging for clinical communications during three critical workflows: patient admissions, coordinating emergency response teams and patient transfers.

This is one of the key findings of a recent Imprivata-sponsored study by the Ponemon Institute titled “The Imprivata Report on the Economic Impact of Inefficient Communications in Healthcare,” which surveyed more than 400 U.S. care providers to quantify the productivity and economic impact that the continued reliance of pagers and other outdated communications technologies has on the healthcare industries.

Overwhelmingly, respondents of the Ponemon study agree that significant time is wasted during the three workflows studied, leading to decreased productivity and economic loss. Providers also agree that using secure text messaging can improve efficiency and minimize the economic impact. Key findings of the Ponemon study include:

  • About 54 percent of the time it takes to complete patient admissions, coordinating emergency response teams and patient transfers is wasted due to inefficient communication
  • The annual value of this wasted time is more than $1.7 million per hospital and more than $11 billion across the industry
  • Providers estimate that about half of this wasted time could be reclaimed if they were allowed to use secure text messaging
  • The time savings would result in an estimated cost savings of nearly $1 million per hospital, per year, equating to an industry-wide savings of more than $5.8 billion annually

Download the full report.