Managed Services

Healthcare organisations are seeking ways to optimise IT resources and future proof their technology investments. To do this, leading hospitals turn to Imprivata Managed Services, a team comprised of technical experts from Imprivata that are proactive and are committed delivering faster time to value to organisations who rely on Imprivata solutions. This unique team of experts has partnered with numerous healthcare organisations to integrate Imprivata into the most complex workflows, making them an asset to IT teams that are focused on efficiency, precision, and end user satisfaction.

Designed Uniquely for Healthcare

Organisations can select their ideal mix of Imprivata Managed Services options:

The Technical Architecture Management (TAM) team brings deep technical and healthcare experience across a broad spectrum of organisations and architectural, environmental, and workflow variations, putting their knowledge and experience to work for you. They are experienced resources that are self-sufficient and provide prescriptive, ongoing regular communication with an organisation’s IT teams. Your organisation should consider TAM services if they:

  • Need one accountable owner to oversee and manage Imprivata support cases or escalations
  • Desire a resource from within Imprivata that can plan for your organisation’s highest-value product enhancements
  • Need your technology investments to remain stable and current while delivering efficient clinical workflows to your providers

The Remote Administration Management (RAM) team includes technical experts who can remotely administer your Imprivata solutions. Your team should consider RAM services if they:

  • Face IT resource constraints, yet must manage enterprise-level change at increasing frequency or complexity
  • Require upgrades to Imprivata solutions or Imprivata-integrated systems and you cannot afford costly disruptions in production
  • Desire an experienced, trusted expert who can remotely manage your Imprivata solution, is self-sufficient, and provides prescriptive, ongoing communication with your IT team