Remote support for technology vendors

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Secure remote access into your customer environments

Customers are demanding higher levels of security, visibility, and control from their third parties’ access. Standardize your remote support access and meet the requirements of your strictest customers to achieve security, standardization, and efficiency—no compromises.

The ultimate guide to remote support for technology vendors and service providers

Reducing your exposure to a data breach starts with securing your connection. Download this guide for technology vendors, where you’ll find the top benefits of using a standardized remote support tool.

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Enterprise-grade remote support access

Provide secure services and support to your customers’ assets

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    Standardized remote access

    Standardize remote access to all customers with a single login for technicians

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    Meet customer security requirements 

    Meet customers security and compliance requirements with control and visibility over access

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    Zero trust access

    Limit liability and risk with access based on zero trust

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    Multiple deployment options

    Deliver faster time-to-value with customer onboarding support and multiple deployment options

Provide reps with a single login to access all customer environments, with access policies defined on least privilege to ensure they have only the access needed. Verify each rep’s identity with multi-factor authentication before enabling connectivity to customer networks.  

  • Self-registration and onboarding workflows enable reps to self-register and request access approval to what they need without IT involvement  

  • Access policy management lets you define least privilege access per rep, reducing risk and liability with access to customer environments 

  • Multi-factor authentication enables you to verify each rep’s identity before enabling connectivity to customer networks 

  • Individual accounts with a single login provide reps with a single platform and login to eliminate credential sharing and management of multiple access methods 

The ability for our support reps to locally run our third-party application that is located on the customers’ networks was a major success for us. We are also taking full advantage of the auditing capabilities that come with SecureLink.

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Your identity-centric Zero Trust strategy starts here

Implementing Zero Trust requires an identity-centric strategy that can be daunting for organizations with decentralized, mixed ecosystems. Understand the capabilities you need with the Imprivata digital identity framework.

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Resources

Whitepapers

The complete guide to the NIST Cybersecurity Framework
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Case studies

InterSystems securely supports critical applications
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Checklists

Remote support checklist
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