High-value, complex clinical workflows require enhanced communications capabilities

Spyglass Consulting Group conducted a primary research study to identify the market opportunities and challenges for healthcare provider organizations to leverage an enterprise-class secure communications platform to address the communications requirements associated with complex clinical workflows.

In February 2017, Spyglass surveyed (20) clinical informatics thought leaders at leading hospitals and health systems across the United States. During these telephone interviews, Spyglass:

• identified specific clinical workflow processes with significant communications inefficiencies

• analyzed limitations of existing communications tools and processes, and

• explored value proposition for a secure communications platform and required capabilities.

This paper summarizes the research study’s key findings. It is targeted at C-level hospital executives who are involved in clinical sponsorship, technical evaluation, and business decision-making.