Simplify customer access management without compromising security

Leverage secure remote support technology to make audited, enterprise-grade connections to your customers.
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Customer Privileged Access Management capabilities

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Comprehensive anytime access

Support broad connectivity requirements and access workflows

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Credential management

Eliminate the need to know and manage customer credentials

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Session recording

Monitor all rep activity with detailed audit logs and videos

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Streamlined access

A single customer access management platform to access all customers

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Customer access controls

Give customers visibility and control over access

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Least-privilege access

Ensure reps only have access to what they need and nothing more

Solve your remote support challenges with Customer Privileged Access Management

Protect both your organisation and customers by standardising and securing remote support access to their environments.
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Streamline regulatory compliance

Efficient and compliant access to customer environments
Mitigate ransomware and cyber risks hero
Mitigate ransomware and cyber risks

Stop an attacker from compromising access to your customers
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Automate identity processes

Streamline identity and access management to your customers
Hear from our customers
Easy to install, easy to use. Top notch security compliance. Security is not something to mess with. From a compliance point of view, it covers all your requirements, but it is still user friendly. You don't need to be an IT expert to run the Gatekeeper. It keeps track of who's on and doing what.
Blue Yonder
Senior Support Manager
Hear from our customers
Access you need with controls clients need. [Imprivata] works on multiple platforms, with multiple protocols and allows us to access our clients systems but gives the client the control they need and the ability to run reports on our access.
Mid-Market (51-1000 emp)
Verified User in Financial Services
Hear from our customers
When there’s an issue with one of our clients, there’s no time to lose. Support must be crisp, expert, and immediate.
InterSystems
VP of Client Services
Hear from our customers
The ability for our support reps to locally run our third-party application that is located on the customers’ networks was a major success for us. We are also taking full advantage of the auditing capabilities that come with [Imprivata].
NISC
Team Lead Network Install & Support
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Introduction to Customer Privileged Access Management

Overview CPAM: Enterprise-Grade Remote Support
Overview Introduction to Digital Identity Management

Management services for Customer Privileged Access Management

Experience faster time-to-value, increase your team's efficiency, and ensure a smooth customer rollout with our expert services that remotely configure and administer your Customer Privileged Access Management solution.

Learn more
Access management

Driving innovation and interoperability

Imprivata ensures the highest level of security and fast workflows for authorised users. Discover recently released features and future items in our product roadmaps.

See the roadmaps
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Discover your ROI

Simplify customer access management with a streamlined, secure remote support platform. See the impact it can have for your organisation with a tangible, rapid ROI.

Get your ROI analysis