Patient identification is important. It’s also complicated.

Healthcare providers care for countless John Smiths, Maria Garcias, and Michael Lees. In fact, the average healthcare organization has seven patients who share the same most common name. That overlap can lead to identification errors that have serious repercussions for patient safety and the financial well-being of healthcare organizations – and names are only one way that patient misidentification happens.

With the rise in adoption of new technology in the healthcare industry, robust, network-connected medical devices are rapidly becoming critical tools used during the course of patient care. According to a recent study by Research and Markets, the rapid growth of the medical device market will continue steadily (4.5% CAGR) over the next five years, and culminate in 2023 with over $409.5B in market value.

Enterprises can’t afford delays — or security gaps — in remote support. Discover how to grant vendors secure, controlled access and empower IT teams to solve problems faster.

There’s no doubt that today’s remote support challenges require a highly nimble approach. Customers expect answers now – not after a call transfer or a site visit. Simultaneously, overburdened IT teams need to resolve support tickets without letting a third-party foothold become tomorrow’s breach headline.