Managed Services

[Imprivata Managed Services] have enabled us to comfortably deploy new technology without impacting the functionality of the Imprivata platform. [The team has] become a strategic partner, helping us optimize our IT resources while maximizing the full potential of our technology investments.

Sam Stern, Senior Director, Tech Applications & Integration, Hospital for Special Surgery

One of the major challenges, especially for regional health systems, is being able to find resources and talent capable of supporting our technology needs. Managed services can certainly help, and I've always been a big proponent of them. So when we saw that Imprivata offered managed services, we were on board!

Steven Ramirez, Vice President and Chief Information Security Officer, Renown Health

Imprivata Managed Services offers ready- built, but tailored services for organizations of all shapes and sizes. This assistance was integral for both initial implementation of Imprivata OneSign and its ongoing support, including integrations, upgrades, and migrations.

Mark Holland, Healthcare Head of Technical Architecture, NHS Foundation Trust Provider

Imprivata Managed Services helped us right from the beginning with challenges involving upgrades, configuration, setting policies, and integrating the best healthcare industry standards. They’ve been a great partner, and I know we couldn’t have accomplished as much without Imprivata Managed Services support.

End User Technology Manager, NHS Foundation Trust Provider Organization

It’s great to know that they’re there for us when we need them, advising us on the best course of action[.] We looked to the managed services team to share best practices [...] and we benefited from their [...] expertise, as well as their work with other customers.

IT Administrator, NHS Foundation Trust Provider Organization

[Imprivata Managed Services] is [...] our voice at Imprivata. [They pass] on our needs and requests [...] and lobby on our behalf in order to get them prioritised. Managed services is a great solution for us: a dedicated resource ensuring a high technical quality, enabling us to leverage the best of Imprivata and push for changes that are relevant and important to us.

Henning Hogh, System Consultant in Cline Platform Department, The Capital Region of Denmark

We entered [December] with no solution in place [and] opted to use the managed services and turn that around functionally in three weeks. [One] thing I will say is that [...] partnering with Imprivata, it was really a very positive experience.

Bill Spock, Assistant Vice President, Ardent Health Services

I can’t monitor the number of discrepancies that are happening every day to ensure that nothing is missing so the [Imprivata Managed Services] analyst and team does that for us. The trend has been that there are fewer and fewer discrepancies. As for unresolved discrepancies, we’re below 5%, which we’ve never been before. For an organization our size, that unbelievable.

IT Administrator, NY Medical Center

Every year, we've been through a different employee and what we discovered was we needed some continuity, and especially for someone that was specialized. It just made sense for us to use [Imprivata] services. It's worked really well for us because it's revealed some things even in our configuration settings that we needed to revisit and simplify. And so, I'm definitely an advocate of it.

Eddie Parrish, Vice President and Chief Security Officer, New Hanover Regional Medical Center

Excellent customer service! Great response time to issues and questions. Staff is very pleasant to work with.

IT Administrator, Fairfield Medical Center