Execute with confidence on your more important initiatives
Technology doesn’t work on its own yet budget and headcount constraints have become a crisis for IT and security teams everywhere. Imprivata’s proactive technical experts deliver a full range of cost-effective options to help future-proof investments and optimize resources, so you can focus on mission-critical priorities.
Your strategic advantage to reduce complexity and navigate change
We go beyond traditional support to act as a supplemental team resource for proactive consultations and technical program planning, hands-on configuration and testing, training, remote administration, and lifecycle management. Our packages align to your specific requirements to ensure you have the support you need, where and when you need it.
Tailored offerings to fit your needs
Access a full-scale team of engineers, architects, and managers that are accountable for proactive delivery and ensuring the continuity and resiliency of your Imprivata OneSign® and Imprivata Confirm ID® solutions
Partner with a dedicated team to remotely implement, expand, and manage your Imprivata Identity Governance® solution and accelerate operational efficiency with helpdesk escalation and change management involvement
Deliver faster time-to-value and a strong foundation for success with expert services to remotely configure, deploy, and manage your Imprivata Mobile® solutions
Extend your team with compliance and security experts who monitor and investigate end-user access events through expert use of your Imprivata FairWarning® solutions
Extend your team with pharmacy and drug diversion experts who monitor and investigate dispense-administer-waste events for controlled substances for policy violations through expert use of your Imprivata FairWarning® solutions
Deliver faster time-to-value and a strong foundation for success with expert services to remotely configure and manage your Imprivata Privileged Access Management® solutions
Imprivata advisory services
Skip list contentIncrease user adoption and ROI with advisory services that become a strategic partner to your organization. Our team will:
- Deliver a personalized approach to ensure long-term success with Imprivata solutions
- Proactively identify opportunities to maximize value and mitigate risks to success
- Act as your central point of contact that understands your specific business needs to advocate on your behalf and drive cross-functional collaboration
Unlock the potential of your IT investments and gain technical architects who take initiative to ensure the security, compliance, and efficiency needs of your organization and providers. Our team will:
- Own and manage issue escalations, communications, and post-resolution reporting as your central POC for all technical Imprivata matters
- Guide the planning, testing, and path-to-production activities for upgrades and migrations, including on-call availability during cutover
- Actively monitor and plan for the implementation of product enhancements that fit your organization's unique needs
- Reduce operational risks associated with change management
Ensure the most accurate and effective use of your Imprivata solutions, tools, data, and limited resources with ongoing guidance and expert consultation. Our team will:
- Set up and test new enforced policies, assist with the creation of tailored reports, and employ efficiencies to increase accuracy and reduce false positives
- Advise on newly-released features, enhancements, and reports to ensure long-term, sustained improvements in functionality and ROI
- Facilitate engagement with Imprivata product teams to provide advanced insights into product roadmaps and industry best practices
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