Building Patient Trust with Access to Digital-First Healthcare

After the COVID-19 pandemic abruptly shifted healthcare from in-person visits to virtual appointments, patients embraced new communication tools that quickly connected them with providers, schedules and their health records.

Telehealth use has increased 38 times from the pre-pandemic baseline, according to research from McKinsey. And as more patients flock to providers with established digital patient platforms, those healthcare organizations that have not prioritized their digital presence are having to invest in new patient experiences to keep up.

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