Imprivata Helps United Regional Health Care Provide Its World-Class Physicians with Secure and Convenient Application Access
Award-Winning Single Sign-On Appliance Increases Security and Improves Password Management Process for Staff of 350-Bed Health Care Center
Lexington, MA – January 22, 2008 Imprivata®, Inc., the converged identity and access management appliance company, announced today that its OneSign™ Single Sign-On (SSO) solution has been selected by United Regional Health Care, a Wichita Falls, TX-based health care organization that offers state-of-the-art technologies and facilities, a broad spectrum of health care services and a level of quality care unmatched in the region. Implemented in conjunction with CDW Healthcare, a leading provider of technology products and services to healthcare organizations, Imprivata’s flexible, appliance-based single sign-on solution helps United Regional solve the password management frustrations its staff had been experiencing as new applications and login policies were added to their everyday routines.
To improve the system used for accessing critical patient data and information, United Regional’s IT staff developed a Physician Portal Page, which allows staff to access information and applications from anywhere, on-site or remotely. Based upon the recommendation of technology specialists from CDW Healthcare, United Regional combined single sign-on capabilities with One Time Password (OTP) tokens to protect and authenticate the Portal Page, enabling physicians and staff to provide quality care regardless of their location.
“In the process of making critical patient information and clinical applications more easily accessible for our staff, we identified password management issues that could have thrown the entire project off-track,” said Lanny Evans, Information Services Manager, United Regional Health Care. “However, by partnering with CDW Healthcare and Imprivata to implement single sign-on, we ensured that our information access project lived up to its promise—providing secure, convenient access for physicians and staff—from anywhere. Thanks to OneSign’s capabilities as well as the extensive logistical and technical support we received from CDW Healthcare – including an onsite product demonstration and a rapid solution deployment – we were able to make this project a reality.”
HIPAA compliance was another concern of United Regional’s, as the regulations mandate the protection of patient data. Whatever system was put in place would need to be able to seamlessly protect patient information—even in situations where staff were called away from the terminal they were at and forgot to log off. The combination of OneSign SSO and proximity badges provided a solution for this problem, as terminals now instantly lock out when the staff member leaves the workstation.
“By implementing OneSign SSO, United Regional’s IT staff delivered top-notch service to the center’s physicians and staff, helping to free up their time so they could spend less of it remembering passwords—and more of it caring for patients,” added Omar Hussain, president and CEO of Imprivata. “United Regional made it clear up front that its expectations in terms of service—for customers, caregivers and IT staff alike—were extremely high. We are proud that Imprivata has lived up to these stringent criteria.”
In addition, Imprivata’s OneSign solution helped solve another critical problem at United Regional—the burden of password lockouts and resets that had fallen on the shoulders of the center’s IT staff. With the applications all requiring frequent password changes and the locking out of users after a few attempts, the help desk was overworked with password-related problems. By setting up a single sign-on environment, not only is the center more secure, but the IT staff has far more time on their hands as well to concentrate on organizational and patient care initiatives.
“Doctors and nurses do not want to be held back from delivering the best possible care because of administrative or technical challenges. Their sole focus is on accelerating the accurate delivery of care to the patient,” said Bob Rossi, Senior Director of CDW Healthcare. “OneSign eliminates a technical, often cumbersome barrier to patient information, thereby making positive care outcomes easier to achieve while also reducing the burden on already over-taxed healthcare IT professionals.”
About United Regional Health Care
Driven by a passion for healing and an unwavering commitment to excellence, United Regional has touched the lives of the people of Wichita Falls and surrounding areas for nearly 100 years. United Regional provides the area’s only comprehensive cardiac care facility and its only Level III trauma center. The center continually seeks to further improve community health by investing in life-saving medical equipment, world-class physicians and state-of-the art facilities. To make sure its goals are consistently met, United Regional has set forth five pillars of service: people, service, quality, finance and growth. By applying its energies to these pillars and making them integral to its culture, the center is able to deliver excellence in health care for the communities it serves. For more information, please visit: http://www.unitedregional.org.
About CDW Healthcare
CDW Healthcare, part of the public sector subsidiary of CDW Corporation, is a leading provider of technology products and services focused exclusively on healthcare organizations. Working in partnership with customers ranging from small rural providers to large and complex integrated delivery networks, CDW Healthcare responds with a sense of urgency to customer technology needs, delivering best-in-class solutions from top-name brands such as IBM, HP, Cisco, Microsoft, Planar, EMC, Fujitsu, Symantec, Motion, Lenovo, Xerox and Lexmark. CDW Healthcare account management teams build strong customer relationships by responding to customer IT infrastructure requirements with in-depth advice, technical expertise and the best technology that the industry has to offer. For more information about CDW Healthcare offerings, procurement options, services and solutions, call 1.800.410.4239, or visit the CDW Healthcare Web site at http://www.cdw.com/healthcare.
Imprivata is the converged Identity and Access Management (IAM) appliance company. Its OneSign platform helps organizations safeguard enterprise information assets by enabling secure employee access to networks and applications—improving user productivity and convenience, while reducing the time, risk and cost of complying with data privacy and protection regulations. OneSign has received top ratings in product reviews throughout the industry and has been awarded numerous accolades from leading publications including Information Security, InfoWorld and SC Magazine. Headquartered in Lexington, Mass., Imprivata is one of the fastest growing IAM companies with more than 400 customers and 120 partners around the world.
Imprivata is a registered trademark of Imprivata, Inc. in the USA and other countries. All other product or company names mentioned are the property of their respective owners.