Renasant Bank Improves Customer Service and Dramatically Reduces Help Desk Woes Using Imprivata OneSign
Bank Successfully Decreases Password Resets by 82 Percent in One Year with Imprivata's Easy to Use and Affordable Single Sign-On Appliance
LEXINGTON, MA - March 10, 2008 - Imprivata®, Inc., the converged identity and access management appliance company, today announced that its customer, Renasant Bank has directly attributed an 82 percent reduction in lender password resets to its implementation of Imprivata OneSign® Single Sign-On (SSO). Initially adopted to help eliminate time spent learning, resetting and managing passwords, OneSign SSO is helping nearly 1,000 employees easily log into and out of their critical applications while easily meeting customer service goals.
Prior to the implementation of OneSign SSO, Renasant Bank’s lenders found themselves overwhelmed with password management issues. With each lending application requiring users to enter a unique password, lenders were wasting time finding and resetting passwords, which in turn negatively impacted customer service and productivity. In order to save time and aggravation, employees began writing down passwords on pieces of paper, often taped to their monitors, to help them access solutions more quickly. This practice put the bank’s customer and financial information in jeopardy. To address this problem, the IT department investigated numerous single sign-on solutions, selecting Imprivata’s appliance-based solution because of its ease of implementation, deployment and maintenance.
“We were immediately impressed with the on-site demo and quickly thereafter purchased the solution. The implementation was so smooth that our biggest challenge was deciding where to take Imprivata’s installation rep for lunch,” explained James Hayes, first vice president, network operations manager for Renasant Bank. “And, there’s virtually no IT overhead – initially it took 20 to 40 minutes to set up each application, and then it truly became a system we almost forget is in place.”
Renasant Bank realized additional benefits after implementing OneSign SSO including compliance, IT savings and improved customer service times. In fact, Renasant Bank estimates that overall savings to its IT budget could be as high as five percent because of OneSign SSO’s ability to monitor, capture and log password-related user access events in a centralized database. Now, the bank can easily identify who is making use of which applications, allowing the IT department to manage software application licenses more effectively.
“We developed OneSign SSO to be an easy and affordable solution that would deliver results to our clients immediately,” said Omar Hussain, president and CEO of Imprivata. “With our solution, customers reap advantages beyond the obvious benefit of password management issue resolution and Renasant Bank is a clear example of the value proposition we offer.”
Imprivata OneSign SSO is designed to quickly and effectively solve password management, security and user access issues and can work with any application—legacy, client/server or web-based including Calyx and Banker’s Insight. OneSign SSO has been proven to increase user productivity and satisfaction, empowering end users by offering self service password reset capabilities, dramatically lowering help desk costs resulting from forgotten passwords and assisting with regulatory compliance through strong monitoring and reporting capabilities.
Imprivata is the converged Identity and Access Management (IAM) appliance company. Its OneSign platform helps organizations safeguard enterprise information assets by enabling secure employee access to networks and applications—improving user productivity and convenience, while reducing the time, risk and cost of complying with data privacy and protection regulations. OneSign has received top ratings in product reviews throughout the industry and has been awarded numerous accolades from leading publications including Information Security, InfoWorld and SC Magazine. Headquartered in Lexington, Mass., Imprivata is one of the fastest growing IAM companies with more than 500 customers and over 200 partners around the world.For more information, visit http://www.imprivata.com.
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