Remote support for technology vendors

SecureLink Customer Connect

Customer Access Management provides secure, streamlined enterprise-grade remote support for your customers

Request a demo

Discover your ROI

Unified remote access

Connect faster with a customer access management platform

Liability and risk control

Limit exposure with granular, audited access to customers

Control and visibility

Meet customer security demands with granular access controls

Simplify customer access management without compromising security

Leverage secure remote support technology to make audited, enterprise-grade connections to your customers.

Image of a person using a laptop with holographic signs

SecureLink Customer Connect capabilities

Comprehensive anytime access

Support broad connectivity requirements and access workflows

Credential management

Eliminate the need to know and manage customer credentials

Session recording

Monitor all rep activity with detailed audit logs and videos

Streamlined access

A single customer access management platform to access all customers

Customer access controls

Give customers visibility and control over access

Least-privilege access

Ensure reps only have access to what they need and nothing more

Solve your remote support challenges with SecureLink Customer Connect

Protect both your organization and customers by standardizing and securing remote support access to their environments.

Fairwarning Securelink hero enterprise square

Streamline regulatory compliance

Efficient and compliant access to customer environments

Meet cyber insurance requirements

Prove that you have the necessary security controls for coverage

Mitigate ransomware and cyber risks

Stop an attacker from compromising access to your customers

Automate identity processes

Streamline identity and access management to your customers

Hear from our customers

Easy to install, easy to use. Top notch security compliance. Security is not something to mess with. From a compliance point of view, it covers all your requirements, but it is still user friendly. You don't need to be an IT expert to run the Gatekeeper. It keeps track of who's on and doing what.

Blue Yonder

Senior Support Manager

Hear from our customers

Access you need with controls clients need. SecureLink works on multiple platforms, with multiple protocols and allows us to access our clients systems but gives the client the control they need and the ability to run reports on our access.

Mid-Market (51-1000 emp)

Verified User in Financial Services

Hear from our customers

When there’s an issue with one of our clients, there’s no time to lose. Support must be crisp, expert, and immediate.

InterSystems

VP of Client Services

Hear from our customers

The ability for our support reps to locally run our third-party application that is located on the customers’ networks was a major success for us. We are also taking full advantage of the auditing capabilities that come with SecureLink.

NISC

Team Lead Network Install & Support

Introduction to SecureLink Customer Connect

Overview Customer Connect: Enterprise-Grade Remote Support

Overview Introduction to Digital Identity Management

Digital identity framework

Learn about the capabilities you need to develop a comprehensive identity and access management strategy that accelerates productivity, improves security, and puts privacy first.

Learn more

Platform integrations

Update the platform integration copy to, “Explore how SecureLink Enterprise Access works with other Imprivata products and services to create a simplified user experience, optimize IT resources, and improve time to value.

Learn more

Discover your ROI

Simplify customer access management with a streamlined, secure remote support platform. See the impact it can have for your organization with a tangible, rapid ROI.

Get your ROI analysis

Guide

Ultimate Guide to Remote Support for Tech Vendors

Datasheet

SecureLink Customer Connect

Datasheet

Access to Customers with SecureLink’s Customer Connect

Checklist

Remote Support Checklist

Case study

MEDITECH modernized secure remote access for its customers and vendors with Imprivata