Secure remote access into your customer environments
Customers are demanding higher levels of security, visibility, and control from their third parties’ access. Standardize your remote support access and meet the requirements of your strictest customers to achieve security, standardization, and efficiency—no compromises.
Benefit from SecureLink Customer Connect
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reduced time spent managing remote access
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reduced time spent establishing remote connections with customers
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reduction in security incident-related costs
The ultimate guide to remote support for technology vendors and service providers
Reducing your exposure to a data breach starts with securing your connection. Download this guide for technology vendors, where you’ll find the top benefits of using a standardized remote support tool.
Enterprise-grade remote support access
Provide secure services and support to your customers’ assets
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Standardized remote access
Standardize remote access to all customers with a single login for technicians
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Meet customer security requirements
Meet customers security and compliance requirements with control and visibility over access
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Zero trust access
Limit liability and risk with access based on zero trust
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Multiple deployment options
Deliver faster time-to-value with customer onboarding support and multiple deployment options
SecureLink Customer Connect
Provide reps with a single login to access all customer environments, with access policies defined on least privilege to ensure they have only the access needed. Verify each rep’s identity with multi-factor authentication before enabling connectivity to customer networks.
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Self-registration and onboarding workflows enable reps to self-register and request access approval to what they need without IT involvement
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Access policy management lets you define least privilege access per rep, reducing risk and liability with access to customer environments
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Multi-factor authentication enables you to verify each rep’s identity before enabling connectivity to customer networks
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Individual accounts with a single login provide reps with a single platform and login to eliminate credential sharing and management of multiple access methods
Provide enterprise-grade access, while also controlling critical access down to the host, port, and application level. Leverage credential management and fine-grained access controls such as access schedules, time-based access, and access approval workflows.
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Enterprise-grade access supports your connectivity and protocol requirements, whether RDP, SSH, VNC, HTTP(S), Telnet, or any TCP or UDP-based protocol
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Zero Trust Network Access lets you control critical access to ensure reps only have access to what they need, when they need it
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Fine-grained access controls provide customers with control over rep access, such as access schedules, time-based access, access notifications, required connection forms, and access approval workflows
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Credential storage and injection ensure reps never have visibility to customer privileged credentials, while still providing connectivity and access to the critical applications
Gain complete visibility to understand and review all activity with video recordings and text-based audits.
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Audit logs let you know who had access, when they had access, why they had it, who approved it, and exactly what they did, with detailed and comprehensive audit logs of all activity
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Video recordings enable you to review access activity with recordings of all graphical sessions
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Text-based audit enables you to review access activity with detailed audits of all text-based protocols
SecureLink Customer Connect provides enterprise-grade remote support with peace of mind
Your identity-centric Zero Trust strategy starts here
Implementing Zero Trust requires an identity-centric strategy that can be daunting for organizations with decentralized, mixed ecosystems. Understand the capabilities you need with the Imprivata digital identity framework.
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