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By Dr. Sean Kelly
Dr Sean Kelly is the chief medical officer of single sign on specialist Imprivata and a practicing emergency physician at Beth Israel Deaconess Medical Center, Boston. He offers a US perspective on the meteoric rise of the CCIO in the NHS.
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Four years ago, before Ed Ricks came aboard as CIO and vice president of information services at Beaufort (S.C.) Memorial Hospital, the hospital had tried rolling out a computerized physician order entry system in its emergency department. One of the first things Ricks heard when he started his new job was that, by all accounts, the rollout was a monumental failure. "They wanted to do it for all the right reasons, but the reason it failed so badly was that they didn't listen to physicians-there were unnecessary clicks, it wasn't easy to use and it created a bad workflow.
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New research by the Ponemon Institute shows that outdated and inefficient health IT and communications tools are costing hospitals money and wasting time for patients and physicians alike. Poor WiFi connectivity, a reliance on old-fashioned pagers and a lack of texting, and the slow exchange of emails add up to more than $8.3 billion a year for hospitals, or around $900,000 per facility.