Fairfield Medical Center Cures Multiple Password Ailments with Imprivata OneSign

OneSign's Self-Service Password Reset Led to an Estimated 50 Percent Reduction in Password Reset Requests to the Helpdesk

LEXINGTON, MA - February 17, 2009 - Imprivata^®, Inc., the converged authentication and access management company announced that its appliance-based OneSign® Platform has been deployed by Fairfield Medical Center, an acute-care facility in central Ohio. After extensive analysis of healthcare SSO solutions, Fairfield chose Imprivata’s enterprise single sign-on solution because of its ease-of-use, its inherent ability to secure access to and transactions within McKesson applications and the minimal impact on existing employee workflow.

“Doctors have choices where they practice. The ease of using Imprivata OneSign is a key ingredient to creating a more productive working environment and attracting and retaining staff, which ultimately leads to more referrals,” said Sky Gettys, Chief Financial Officer of Fairfield Medical Center. “Internally, the Imprivata OneSign solution practically sold itself. Once our employees tried it, they fully embraced it and encouraged their colleagues to sign-up!”

Fairfield Medical Center had password management challenges common in the healthcare sector. For staff to quickly access the data they needed, when they needed it, they had to remember several different application passwords. With an abundance of passwords, constant calls to the helpdesk for password resets sapped productivity of both the IT and the medical staff. Imprivata’s appliance-based single sign-on for healthcare solution has provided Fairfield with greater convenience through self-service password reset for medical staff who continuously access six to eight password-enabled applications daily.

“One of the biggest help desk calls was for password resets. This system allows us to reduce these costs, and already we’ve seen a 50 percent drop in call volume by our enabled physicians,” added Gettys. “Moreover, OneSign had little impact on existing user workflow and behavior.”

In addition to easily working with applications from McKesson, OneSign’s unique Application Profile Generator (APG) technology intelligently automates the application mapping process for quick, simplified SSO-enablement for applications -- such as Fairfield’s AS/400 OS, its Fuji Picture Archiving Communications System (PACS), Clinical View and Physician’s Portal, which is the main physician portal to patient results. Fairfield medical staff can now spend less time logging in and out of applications and more time providing care to patients.

“The security of patient data is a critical concern for all healthcare organizations today; but equally important is delivering solutions that increase staff productivity and deliver cost savings during these challenging economic times,” said Rob Cote, vice president of sales and marketing at Viopoint, the strategic solutions provider that implemented OneSign at Fairfield Medical Center. “Fairfield sought a practical solution to the password management issues that was easy to deploy and easy for users to adopt -- Imprivata OneSign delivered as promised.”

Like many healthcare facilities, Fairfield Medical Center is realizing the benefits of Imprivata’s OneSign SSO, which provides an easy, smart and affordable way for healthcare organizations of all types and sizes to strengthen IT security while improving employee productivity. For a full case study of Fairfield Medical Center’s SSO evaluation process, its deciding factors and the benefits Imprivata OneSign delivers, please visit /successstories.
 

About Imprivata
Imprivata is the converged authentication and access management company. Its OneSign platform helps organizations safeguard enterprise information assets by enabling secure employee access to networks and applications—improving user productivity and convenience, while reducing the time, risk and cost of complying with data privacy and protection regulations. OneSign has received top ratings in product reviews throughout the industry and has been awarded numerous accolades from leading publications including Information Security, InfoWorld and SC Magazine. Headquartered in Lexington, Mass., Imprivata is one of the fastest growing IAM companies with more than 650 customers and over 200 partners around the world.For more information, visit http://www.imprivata.com.

Imprivata is a registered trademark of Imprivata, Inc. in the USA and other countries. All other product or company names mentioned are the property of their respective owners.

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