For revenue-cycle leaders, securing patient portals isn’t just an IT issue. It’s a business and trust imperative. A compromised portal means disrupted billing, scheduling, and collections, as well as reduced patient confidence.

Growing cybersecurity threats in healthcare

Digital patient portals like Epic MyChart have become central to modern health-system operations. Patients expect real-time access to records, bills, appointments, and messaging with providers, yet this same convenience can open a door to bad actors.

Standard password use continues to undermine healthcare security and clinical efficiency.

Healthcare organizations have invested heavily in cybersecurity training, phishing awareness, and stronger password policies. Yet breaches, workflow disruption, and operational strain continue—and new data reveals why. Not only is the problem that passwords are being stolen, but that they are no longer a reliable security control in healthcare.