Meet the customer champions
This global team, made up of services, support, and success, anticipates and resolves obstacles to customer success – in fact, their goal is to know, understand, and address problems before customers are even aware of them. The team collaborates with Imprivata’s in-house clinicians and tech teams, providing continuous feedback from the “front lines” of customer interaction.
Distributed but close to customers
Our innovative support organization is based primarily in offices in the US, the UK, and Australia. Members of the professional services team are distributed, often working remotely and staying close to the hospitals and clinicians who use Imprivata solutions. These customer champions remain dedicated to resolving customer problems – even if our software isn’t involved.