Monitor application performance, usage, and adoption
Secure your cloud-based tools
According to the Harvard Business Review, 52% of high-performing salespeople indicated they were power users who take full advantage of their company’s CRM technology and other internal systems, compared with only 31% of underperforming salespeople.
When focusing on usage and adoption, organizations monitor cloud applications for:
- Exports, monitored by 35% of organizations
- Reports monitored by 25% of organizations
- Objects, monitored by 17% of organizations
- Top users, monitored by 10% of organizations
- Login activity, monitored by 3% of organization
Common application performance use cases
Monitor employees’ use of your application
Organizations of all kinds rely on an array of applications to support key business objectives. Whether a hospital uses an electronic health record (EHR) like Epic to manage patient data, a financial management firm uses Salesforce to maintain customer information, or a software firm uses Office 365 to communicate and share information, businesses rely on cloud-based tools every day to be more efficient and complete critical work.
Many of these tools require significant investment to own and operate, so it’s important to obtain the most value and best performance possible from every application. But what if, for example, the Sales team is writing down lead information in notebooks and employees are avoiding submitting expense reports because the applications are slow?
By monitoring application performance and employees’ application usage levels, your organization can ensure you’re receiving the full value of your investment and enabling greater productivity.
Proactively detect application performance degradation
The performance of your organization’s applications is directly tied to your business’s productivity and ROI. Performance – the availability of information within an application – impacts the end-user experience. Without insight into how your cloud applications are performing, users could end up creating workarounds that waste time and undermine usage, adoption, and trust in your application.
With advanced insights into performance, you can proactively maximize workforce productivity and enable trust among users and customers. No more waiting for users to report performance issues in applications like Salesforce. Proactive monitoring saves time when investigating the source of performance issues by pointing developers directly to the source of the degradation, even justifying development spend.
The Imprivata FairWarning platform helps organizations monitor application performance by detecting issues like pages that are slow to render. Using login verification data and usage indicators like unsaved reports, unsent emails, and more, Imprivata FairWarning proactively detects performance degradation concerns, allowing them to be addressed before they halt productivity.
You can also use Imprivata FairWarning performance monitoring to quantify development efforts by looking at application performance statistics such as page load time before and after development work is completed. Monitoring insights allow you to pinpoint the source of performance issues, enabling your team to go from proactive to reactive by addressing challenges before users’ productivity and application functionalities suffer.
Boost cloud application usage and adoption
Are employees fully leveraging cloud applications your organization has invested in like Salesforce? What can top performers teach others? Which applications should you dedicate time, training, and budget to? Who needs training — and who can train?
By monitoring your cloud application user activity, you can identify high performers and use them as a benchmark to help others boost their own usage and adoption rates. For instance, look at time and quality of use to reveal users who need training, or perhaps don’t need a license at all. This can save your organization countless resources.
If, for example, you have Sales or Support quotas to meet, you can refer to Salesforce usage data to pinpoint power users, then assign them key accounts to close more deals and resolve support cases, faster. By looking at usage and adoption metrics, you can route efforts to team members who are best fit for the job, increasing your company’s performance and win rates.
Improve application performance, usage, and adoption
Imprivata FairWarning helps organizations ensure they are obtaining the full value of applications like Salesforce, Microsoft 365, and more by tracking and measuring usage and adoption rates. The platform tracks user activity, providing visibility into how employees utilize applications – are they just logging in, or are they logging in, accessing information, completing work, and leveraging the tool for its intended purpose? This data demonstrates ROI and identifies areas where users could improve usage, particularly by providing insights to support appropriate allocation of applications licenses, accounts, and more.