Password Reset
Password resets are one of the most common pain points for both end users and IT teams. So, what is a password reset? In short, it’s the process of re-establishing credentials so a user can regain access to an account or application. These resets are often prompted because an individual has forgotten their password, because a system has enforced an expiration period, or because a password was potentially compromised. For many users, this process feels disruptive and time-consuming, and for IT departments, it represents a large volume of routine support tickets that drain valuable resources.
Why is a password reset needed? Beyond forgotten credentials, organizations often require credential changes as part of security policies, meaning applications frequently ask to reset passwords after a set interval. The reasoning is sound — frequent credential changes reduce the likelihood of compromised accounts leading to data breaches — but the required task often leads to user frustration and resistance.
Why do applications ask to reset passwords? Common reasons include:
- Forgotten or mistyped credentials that lock a user out of their account
- Passwords expiring after a set period of time
- Detection of suspicious activity that suggests a password may be compromised
Password change methods vary, but traditional approaches usually involve calling a help desk or navigating complex reset steps that slow down productivity. While password reset functionality is essential, it can also be one of the most inefficient aspects of enterprise security management.
Over time, authentication methods have evolved to reduce reliance on passwords altogether. Passwordless authentication has become increasingly viable, combining “what you know” factors such as PINs or security questions with “what you are” factors like biometrics. These layered approaches minimize the risks of weak or reused credentials, while simultaneously simplifying the login experience for users. Self-service password reset tools are also becoming more common, empowering employees to reset their own accounts securely without IT intervention, thereby helping strike a balance between security and convenience.
Forward-looking organizations are now blending password reset functionality with stronger authentication methods to improve both user experience and security posture. The shift reflects a broader movement toward reducing dependency on passwords, in recognition that reliance on them alone creates friction and vulnerabilities that modern solutions can solve.
Imprivata supports this evolution through its access management solutions. Imprivata Enterprise Access Management (EAM) and Mobile Access Management (MAM) offer self-service password reset capabilities alongside passwordless authentication methods such as biometrics, tokens, and smart cards. By reducing help desk calls, automating password policy enforcement, and simplifying access across applications, Imprivata helps organizations reduce costs, strengthen compliance, and empower employees with more secure and efficient login experiences.