Passkey Support

Passkey support refers to the processes, tools, and teams responsible for enabling, managing, and sustaining passkey-based authentication across an organization. Passkeys are a secure authentication method built on public key cryptography, designed to replace traditional passwords with device-bound credentials that are resistant to phishing and credential theft. Passkeys are more secure than traditional passwords, and there are passwordless enterprise software solutions that make the transition easier.

As passkey availability has expanded across operating systems, browsers, and enterprise applications, organizations are increasingly focused on not just adopting passkeys, but on ensuring reliable passkey usage at scale. Effective strategies for using passkeys for authentication require clear ownership, defined workflows, and integration with existing identity and access management programs.

From an operational perspective, passkey support typically spans identity teams, IT operations, and security teams. These groups are responsible for provisioning passkeys to users, defining which applications and devices support passkey usage, and ensuring passkey availability aligns with workforce needs. Provisioning may involve device registration, identity proofing, and policy enforcement to ensure passkeys are issued only to verified users. Ongoing support also includes lifecycle management, such as handling device loss or replacement, revoking passkeys when users change roles or leave the organization, and maintaining compliance with security and audit requirements. Without centralized oversight, passkey for security initiatives can become fragmented and difficult to govern.

Managing passkeys at scale introduces new support considerations compared to password-based systems. Passkeys reduce reliance on help desk password resets, but organizations still need clear processes for recovery, re-enrollment, and exception handling. Support teams must be equipped to guide users through passkey setup, troubleshoot device or platform compatibility issues, and ensure secure authentication methods remain consistent across hybrid and remote work environments. Visibility into passkey usage, enforcement of authentication policies, and alignment with multifactor authentication (MFA) strategies are all essential to maintaining both usability and security.

Imprivata supports large-scale passkey initiatives by providing centralized control and visibility through Imprivata Enterprise Access Management (EAM). EAM enables organizations to integrate passkeys for authentication into a broader identity framework that supports strong authentication, policy-driven access, and secure workflows across applications and environments. By helping organizations manage passkey availability, enforce consistent security standards, and support users throughout the authentication lifecycle, Imprivata EAM allows enterprises to adopt passkeys as part of a cohesive, scalable approach to secure authentication methods rather than as a standalone technology.