Identity Service

An identity service is a set of technologies and processes used to verify, manage, and maintain digital identities across systems, applications, and organizational boundaries. As enterprises have moved more workflows online, and expanded remote access to critical systems, identity services emerged to address the limitations of manual, in-person, or ad hoc identity checks. Early approaches focused primarily on credential issuance and directory services, but modern identity services now encompass identity proofing, authentication, authorization, and lifecycle management as part of a broader security strategy.

Over time, identity services evolved to support unsupervised identity verification, so that individuals can verify their identity without live agents or in-person oversight. This shift was driven by scale, cost pressures, and the need to onboard users quickly while maintaining trust. Modern identity workflows typically include a document validity check to confirm that an ID is authentic, a details check to ensure the information provided matches the document, and a system of record check to validate identity data against authoritative sources. Together, these steps reduce fraud risk while enabling faster access to digital services.

Organizations across healthcare, financial services, government, and other regulated industries rely on identity services for companies to protect systems and sensitive data. Identity solutions for large organizations are especially critical in environments with high user volumes, shared devices, and complex compliance requirements. By centralizing identity verification and access decisions, identity services help enforce consistent security policies, reduce reliance on passwords, and limit exposure from compromised or stolen credentials. This supports stronger cybersecurity postures while improving user experience for employees, partners, and customers.

Beyond security, identity services deliver measurable operational and financial benefits. Automating identity verification reduces the burden on help desks and administrative teams, lowers onboarding and support costs, and minimizes delays caused by manual review processes. From a compliance perspective, identity services provide auditable verification workflows that help organizations demonstrate adherence to regulatory requirements and internal controls, reducing the risk of fines, breaches, and reputational damage.

Imprivata supports identity services through the Imprivata Enterprise Access Management (EAM) platform by helping organizations establish trusted identities and enforce secure access across clinical, administrative, and non-clinical workflows. By integrating identity verification with access management, Imprivata enables organizations to apply strong identity assurance where it matters most, while streamlining authentication and maintaining consistent security controls across systems. This approach helps enterprises strengthen security and compliance and improve operational efficiency without adding friction for users.