Customer success

A dedicated partner committed to your long-term success

We’re not content with a quick-hit deployment. Our dedicated team brings your vision and execution together seamlessly to ensure success before, during, and after your implementation.

Happy people collaborating
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Reduce complexity
One point of contact acts as your liaison to engage the right resources at the right time
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Maximize your investments
We proactively monitor the adoption of your digital identity to improve ROI
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Accelerate time-to-value
We use proven success strategies gleaned from thousands of customers to meet your goals, faster

Your strategic advantage

We ease the strain on your IT resources so you can focus on your core business and optimize value for end-users. We’re here to safeguard your digital identity investments and serve as your partner in reducing complexity and sustaining value.

Optimize tight IT resources

Execute with confidence on your most important initiatives. Our proactive technical experts deliver a full range of cost-effective identity management services to extend the power of your team, so you can focus on mission-critical priorities.

Enable user workflows

Maintain IT and clinical alignment to ensure the best workflows for patient care. Our clinical team is dedicated to workflow optimization, driving the clinical value of your Imprivata investments, and localizing value to your environment.

Empower users with education

Make the most of your digital identity investment with training that goes far beyond implementation. Our signature learning experiences include instructor-led courses, hands-on labs, and cutting-edge eLearning based on real-world implementations.

Get support at every level

We make it easy to get help from expert support professionals that are both responsive and proactive. Our methodology emphasizes understanding your needs and challenges to deliver customized support offerings that work for you.

Hear from our customers
The Imprivata specialists understand the workflows first-hand, know the capabilities of the products, and speak the language of our clinicians.  All these things are extremely important for critical workflows like urgent and emergency care, where doctors and nurses need to tap in and out of kiosks effortlessly.
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