Virtual Care Strategy

While the COVID-19 pandemic rapidly accelerated adoption of telehealth to support remote patient encounters, virtual care has persisted due to the many longer-term benefits. Telehealth is often more convenient for patients, and can reduce patient re-admissions, emergency department visits, and insurance costs. A robust virtual care strategy helps healthcare providers deliver high-quality, secure, and efficient services to a wide range of patients.

One of the key components of any virtual care strategy is secure healthcare communication. Patients and providers must be able to exchange information in remote consultations while also maintaining patient privacy and data integrity. Advanced access management solutions enable secure and compliant communication channels to transmit sensitive data in compliance with regulations such as HIPAA. This is particularly important for telehealth sessions, where patient consultations and data exchanges often occur over digital platforms.

One of the keys to securing virtual care is the ability to authenticate and verify the identities of both healthcare providers and patients. Advanced identity and access management solutions, such as single sign-on (SSO) and multifactor authentication (MFA), ensure that only authorized individuals can access sensitive patient information and healthcare applications. This not only enhances security but also improves user efficiency by reducing the time spent logging in and managing multiple credentials. For telehealth, this means that healthcare providers can quickly and securely access patient records and communicate with patients without compromising data privacy.

Patient engagement is a vital aspect of healthcare, and virtual care demands innovative technologies that allow for secure patient engagement. For example, touchless facial and palm vein recognition technologies provide a seamless and secure way for patients to verify their identities and access their health information. This not only improves the patient experience but also reduces the risk of identity theft and unauthorized access.