Epic Welcome Kiosk

The Epic Welcome Kiosk is a patient-facing, self-service solution designed to streamline check-in processes within healthcare and clinical settings. Functioning as part of Epic system modules, this tool enables patients to complete essential steps of their visit independently and in advance of any in-person appointment, reducing bottlenecks at the front desk upon check-in. Patients can use the patient kiosk to manage tasks such as medical check-ins, surveys, or assessments, reviewing and confirming appointment information, and even instructions on navigating to the part of a medical office where an appointment is taking place. By supporting appointment management, billing management, and the ability to electronically sign documents, the Epic Welcome Kiosk helps clinics and hospitals optimize patient flow while enhancing convenience and efficiency for both staff and patients.

The kiosk’s functionality extends beyond simple check-in. In some configurations, it can act as a telehealth kiosk, providing support for virtual care encounters, or the ability to connect and activate care management features to ensure that patient records and clinical workflows stay aligned and up to date. The ability to offer self-service for medical check-ins contributes to a more efficient registration process by minimizing paperwork and repetitive questionnaires, and reducing the need for staff intervention. This enables providers to support front desk staff at clinics and hospitals by offloading redundant administrative tasks, so staff can focus on more complex patient needs. As organizations look to increase efficiency, tools like the Epic Welcome Kiosk have become central to modern patient engagement strategies.

A significant advantage of the Epic Welcome Kiosk lies in its ability to streamline the patient registration process while maintaining security and accuracy. Patients gain an intuitive and straightforward way to confirm their visit, make payments, or update insurance details, which not only improves patient satisfaction but also strengthens data quality within the broader Epic system. Additionally, the kiosk helps patients stay better informed, reinforcing transparency across their care journey.

Imprivata supports the Epic Welcome Kiosk by enhancing the patient identification process. The standard method of authentication, which relies on demographic details like name and address, is a something you know factor that can be easily spoofed. Imprivata’s integration introduces a stronger verification workflow by combining facial recognition — a something you are factor — with the patient’s date of birth, another something you know factor. This multifactor approach confirms identity for a self-service medical check-in experience with greater confidence.

By embedding this advanced authentication method, Imprivata enables organizations to maintain both patient convenience and robust security. Patients can securely check in at the kiosk without waiting in line for a registrar, while health systems ensure that the person presenting is indeed the patient scheduled for the visit. This integration empowers Epic Welcome Kiosk deployments to deliver a safer, more reliable, and highly efficient digital check-in process that aligns with the goals of patient-centered care.