The impact of patient misidentification on hospital revenue cycles

The impact of patient misidentification on hospital revenue cycles


When patients are misidentified, hospitals lose revenue. Patient identification errors result in denied medical claims and write-offs, unnecessary duplicative testing, costly clean-up of duplicate and overlaid medical records, and a loss in patient retention.

Duplicate medical records make up 8% of all hospital medical records and are a large source of patient misidentification, costing hospitals up to $1,000 to fix. Overlays are even more complex, costing up to $5,000 to cleanse and unmerge. Further, in many scenarios, a physician may not have the correct medical history for the patient and they order unnecessary orders and testing, which the hospital is later not reimbursed for.

How positive patient identification can help

Positive patient identification solutions that identify patients at registration and point of care can significantly improve the accuracy of patient identification and:

  • Boost hospital revenue and reduce denied claims
  • Eliminate costs associated with duplicates and overlays
  • Prevent denied claims from medical insurance fraud

Imprivata PatientSecure is the leading positive patient identification solution for healthcare that improves patient safety and financial outcomes through biometric identification, medical record clean-up, improved patient matching, and workflow optimization. Imprivata PatientSecure creates a 1:1 link between a patient’s unique biometric information and their individual medical records. The positive patient identification solution is conveniently embedded in the hospital information system’s workflow through integration with existing EMR, EMPI, HIS, and ADT systems. Imprivata PatientSecure is proven to help hospitals overcome their patient identification challenges resulting in improved patient safety, revenue cycle efficiency, and patient satisfaction while reducing medical identity theft and insurance fraud.

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