Patient experience optimization
The concept of optimizing patient experience means so much more today than it did in the past. With myriad options for patient care, ensuring a positive experience with your organization requires much more than just good clinicians and staff.
A successful patient experience strategy starts with positive patient identification. By ensuring that patients are positively identified, patient safety, technology and process innovation, and revenue cycle efficiency are much easier to achieve, rounding out key points of a patient experience strategy. And, with today’s technologies, it’s touchless, allowing patient identification without the risk of infection.
Ensuring positive patient identification at Memorial Healthcare System
"Patience, privacy, and security is really every Memorial employee's responsibility. Being the most technologically advanced healthcare system is one of our strategic imperatives and it's not just implementing technology for technology's sake. It's implementing it to help improve patient safety, patient quality, patient experience."
Expedited patient self check-in
Through an extensive partner ecosystem, Imprivata PatientSecure is directly embedded into industry-leading self-service kiosks so that hospitals can easily and accurately identify patients, check them in for their appointments, collect co-pays, and update insurance information. Imprivata is partnered with providers such as CTS, Vecna, and PatientWorks.
Accurate patient registration
At patient registration, it is crucial to positively identify the right patient in order to prevent safety events related to misidentification. Imprivata PatientSecure is the only solution that provides deep integrations and partnerships with healthcare’s industry-leading ADT vendors, such as Epic, Cerner, Allscripts, Meditech, and more.
Verification at the point of care
Misidentification at the point of care can result in life or death situations. Imprivata PatientSecure has been successfully used in many point of care workflows, such as identification and verification for:
- Unconscious patient identification in trauma situations and emergency departments
- Radiation oncology before receiving treatment
- Time-out procedures for surgery
- Medication administration and blood transfusions