Patient Identification Insights

Positive patient ID reduces medical identity theft and fraud


Positive patient identification is the foundation of effective healthcare: the right care needs to be delivered to the right patient. However, medical identity theft and fraud have increased 20% in the last year. Now, more than ever, healthcare providers need a biometric identification solution that accurately identifies patients at every point of care – a solution that ensures patient safety and protects their personal information. That’s why improving patient identification is the #1 National Patient Safety Goal for hospitals, as outlined by The Joint Commission.

In busy healthcare facilities, the patient ID process at registration can be cumbersome and challenging, and can result in unintended duplicate medical records and overlays due to typing errors or miscommunication. These patient identification errors directly threaten patient safety, are time-consuming to correct, and can lose hospitals revenue. In addition, patients are understandably concerned about their privacy, and are reluctant to exchange traditional patient identifiers (like Social Security Numbers) during the registration process.