Professional services

Professional services


Ready when you are

When it comes to professional services, Imprivata is a standout. We provide deep understanding of technology and clinical workflow, thanks to our experience working with over 1,000 healthcare organizations. Our goal and passion is ensuring your deployment is successful through implementation and beyond.

How we work

Leveraging our proprietary implementation methodology, Imprivata is there at all stages of your technology adoption lifecycle:

  • Project Readiness: Our experts evaluate your environment from IT and clinical perspectives to create a customized implementation plan that works for you.
  • Implementation: Imprivata focuses on getting it right the first time. Our team of project managers, solution architects and implementation engineers work with you to manage, configure, test and deploy in your environment, getting you up and running with minimal disruption to your workflow.
  • Education: To ensure ongoing success, we deliver role-specific training that empowers your administrators, project managers, network admins, helpdesk staff and others to use, manage and maintain your Imprivata solution.
  • Optimization: You need Imprivata to work as seamlessly as possible, so our experts focus on workflow analysis to transform your environment and ensure end-users are more productive so they can focus on patient care.
  • Maintenance: From platform upgrades to new functionality, we help you navigate changes at every point. Proactive system maintenance is essential to ensure you are getting all of the benefits we have to offer.

Why it matters

Solid deployment, education and optimization are crucial parts of a technology adoption lifecycle, reducing the risks that can come with new technologies. Imprivata Professional Services can help you generate significant efficiencies for care providers. That means you're not just deploying a new system, but implementing a productivity enhancing solution throughout your organization.

Best practices

Imprivata Professional Services

Tony Lenox, SVP of Customer Success, discusses how remote Imprivata Professional Services helps organizations be more resilient and achieve long-term success.

Driving resiliency and success amidst COVID-19 with remote Imprivata Professional Services

The increased pressure to meet an ever-growing number of deadlines along with the need for remote deployments has elevated the demand for Imprivata Professional Services. This team of Imprivata experts provides remote or onsite deployment assistance to ensure timely go-lives with Imprivata solutions.