Patient safety

How secure communications can improve patient safety

 

According to The Joint Commission, poor healthcare communication leads to 80 percent of serious preventable medical errors and it is the leading cause of reported sentinel events. An AIG study cited poor communication as one of the top three barriers to ensuring a safe environment for patients. A study conducted by the Agency for Healthcare Quality and Research found physicians and nurses agreed fully on patient priorities only 17 percent of the time and not at all 30 percent of the time because of poor communication. Patient safety rests on the best possible outcomes from the best possible care. The best possible care rests on good collaboration. And good collaboration depends on a secure communications platform.

 

Communicate, collaborate, and coordinate care with secure communications

 

Secure messaging helps improve patient safety by improving provider communication:

  • Enabling a BYOD policy that supports communication across any desktop, tablet, or mobile device.
  • Allowing providers to use secure communications from their personal or corporate-owned devices.
  • Eliminating communication breakdowns and bottlenecks.

A secure communications platform helps improve patient safety by improving provider collaboration:

  • Enabling nurses and clinical staff to find physicians easily.
  • Eliminating phone tag in workflows such as consults, referrals, and order verifications.
  • Increasing staff responsiveness with HIPAA compliant group text messaging and acknowledgement receipts to providers, no matter where they are.

Secure communications helps improve patient safety by improving care coordination:

  • Replacing pagers with a solution that can deliver lab results, EKGs, wound photos, and other patient information easily and securely across care teams and organizations.
  • Enabling providers to communicate efficiently and securely across the entire continuum of care.
  • Providing, easy real-time access to patient information at the bedside.