Identity Management Trends in Healthcare Survey 2009 Details Password Management Influence on Physician Satisfaction, Shows Clear Focus on EHRs

Findings also Reveal Healthcare Access Management Drivers and Top Security Concerns for 2009

LEXINGTON, MA, April 6, 2009 Imprivata®, Inc., the employee access management company, today announced the results of its second annual national survey, examining Identity Management Trends in Healthcare 2009. The online survey of IT decision makers in the healthcare field highlights some significant trends surrounding security, electronic health records (EHRs), virtualization, healthcare access management and the impact of the global recession on IT budgets, planning and priorities.

Survey Facts
Security Concerns – Controlling Access to Clinical Applications and Patient Data
Despite economic concerns and reduced IT budgets, patient data security and access management remain top priorities for healthcare organizations in 2009. As healthcare organizations become more acutely aware of the security challenges they face, they’re increasingly turning to strong authentication solutions such strong passwords, biometrics and proximity cards to prevent or defend against patient data breach. Specific survey findings include:

  • 62 percent of respondents answered that unauthorized access to clinical applications/patient data is the greatest security concern in 2009. Respondents also indicated that outside network intrusion (20 percent) and lack of secure passwords (13 percent) were concerns.
  • 85 percent of respondents reported their organization is deploying application passwords to achieve strong authentication for employee access, 27 percent are deploying biometrics and 23 percent are deploying proximity cards.

Electronic Health Records are Focal Point of Healthcare IT Plans
The Recovery and Reinvestment Act of 2009 will provide funding to strengthen the country’s healthcare IT infrastructure, with significant funds focused on promoting the use of EHRs over the next few years. Respondents showed a clear focus on EHR investment. The survey found:

  • 53 percent of respondents noted that their IT budget has decreased due to the economic conditions – either slightly or significantly.
  • When asked to name their top three 2009 IT investment priorities, electronic health records (EHRs) topped the list at 73 percent, followed by security at 53 percent and network upgrade at 48 percent.
  • 33 percent of respondents state that 75-100 percent of their medical records are in EHR format, and another 22 percent say that 51-75 percent of their records are in EHR format.
  • 87 percent of respondents plan to transfer all patient data into EHR format within two years.
  • 52 percent of respondents acknowledge their organization is subject to state requirements for strong authentication for identity verification at the point of electronic prescription drug order placement.

Easy, Secure Employee Access to Patient Data Key to Physician Satisfaction; Virtual Desktop Authentication (VDA) is Taking Hold
Fast access to patient data is critical for timely attention to patient needs, and is a significant factor in determining physician satisfaction. As the number of employees and clinical applications in an organization grows, password management across identities, applications and facilities is critical in ensuring enterprise security. These concerns are amplified as organizations turn to new technologies, such as virtual desktop access (VDA), to improve employee access to applications and information. Of note from the findings:
· 54 percent of respondents report that passwords and time-to-access patient data impacts physician satisfaction very much, with another 37 percent noting it as an influence.
· 42 percent of respondents report that they either currently have or are considering deploying a VDA environment

Other Notable Findings
· 53 percent of respondents in 2009 spend between 11-40 percent of their time on compliance, up from 40 percent in 2008.
· 97 percent of respondents in 2009 claim HIPAA compliance is either an influence or strong influence of IT purchasing decisions.
· 54 percent of respondents either have or are implementing a user account provisioning system in their environment, and 65 percent state that it is important or very important to incorporate clinical context management for synchronized patient context across applications.
The study was conducted in February and March 2009, culminating in 260 responses from healthcare organization IT decision-makers across the U.S and has a margin of error of +/- 6 percent.

Complete results of the “Identity Management Trends in Healthcare Survey 2009.”

Quote attributed to Omar Hussain, president and CEO, Imprivata
“Healthcare organizations face a number of pressures simultaneously as they deal with the global economic downturn. They must ensure security of patient data while going digital, improve physician satisfaction to keep good doctors and attract patients and provide high-quality service all while cutting costs. New technologies such as virtual desktops and a greater variety of authentication mechanisms provide a simpler user experience, but the challenge remains to secure data from unauthorized access. Getting a firm handle on comprehensive employee access management is essential to defend against insider threats while also realizing the substantial cost savings they need to achieve in today’s economic environment,” said Omar Hussain, president and CEO, Imprivata.

About Imprivata

Imprivata secures employee access to desktops, networks, applications and transactions. Its appliance-based, employee access management platform, OneSign, enables organizations to protect enterprise information assets while improving user productivity. By strengthening user authentication, streamlining application access and simplifying compliance reporting across multiple computing environments, customers realize substantial IT Help Desk and administration cost savings, while achieving the security standards they demand.

Imprivata is a recognized leader in Authentication and Access Management, receiving numerous product awards and top review ratings from leading industry publications and analysts. Headquartered in Lexington, Mass., Imprivata partners with over 200 resellers, and serves the access security needs of more than 800 customers around the world. For more information, please visit

Imprivata is a registered trademark of Imprivata, Inc. in the USA and other countries. All other product or company names mentioned are the property of their respective owners.

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