TDG Logistics Secures Password Management with Imprivata OneSign

Single sign-on delivers cost savings of up to £8,000 per month

LEXINGTON, MA - April 21, 2008- Imprivata®, Inc., the converged identity and access management appliance company, today announced that TDG, a leading European supply chain management company, has completed the implementation of Imprivata OneSign Single Sign-On (SSO) to secure user access to applications and reduce its password management overheads. The company has enrolled 1,400 of its staff in the UK for single sign-on, and expects to make a saving of up to £8,000 per month by eliminating password reset requests.

TDG has an outsourced IT helpdesk that is responsible for helping employees with any issue they are facing, including forgotten passwords. However, the volume of calls that were being placed around reset requests was becoming a significant cost to the business. Peter Ratcliffe, IT Customer Services Manager for TDG wanted to remove these password reset calls and reduce overall costs. Working with Imprivata partner Logicalis, he decided that OneSign Single Sign-On would meet the needs of the business.

“We have a strong password policy in place to ensure that user access is kept secure: for example our finance and expenses systems have to be protected against unauthorised access. However, because most users only access these applications infrequently, this had led to a large number of password reset requests being put through the IT helpdesk. Users would also write their passwords down to remember them which breached our security policy,” said Ratcliffe. “By implementing Imprivata OneSign, we can enforce our security policy automatically, and users don’t actually have to remember their passwords. Following the completion of the project, we have seen a substantial reduction in reset request calls: in the first month, we estimate that we already have about 200 less calls per month around password resets, which in turn has led to a significant drop in our helpdesk costs. We expect to achieve double this figure in future, with around 400 calls per month eliminated.”

Employees at TDG now benefit from simpler access to applications, and don’t have to remember their passwords. All log-ins can be changed in the background, and automatically meet the company’s rules on character number, password structure and overall strength of the credential.

Omar Hussain, CEO of Imprivata, commented, “This is a good example of how Imprivata OneSign SSO can provide a direct return on investment to the business - especially when a company has outsourced elements of its operation. We see interest in identity management increasing across the wider market, and our appliance-based approach makes implementing this type of technology extremely simple and effective for customers.”

About TDG
TDG is a major European logistics company with extensive experience in retail, FMCG, industrial and chemical markets.
TDG works to create value by aligning its customers’ supply chains to their business strategy. It works in partnership with clients to deliver strategic goals and the company’s success is linked to that of its customers. Its expanding capabilities in end to end supply chain management and freight forwarding are complemented by the company’s strong operational skills in traditional logistics management.

It is focused on developing business in the areas of speciality chemicals, paper and packaging and temperature controlled services where it can offer capability, flexibility and improved service. Equally, the company remains committed to supporting and growing its traditional customer base so they continue to recognise TDG as a top tier performer.

TDG has a reputation for excellence in health and safety, continuous improvement and change management. They are listed on the London Stock Exchange and are active in six countries across Europe.

About Imprivata
Imprivata is the Converged Identity and Access Management (IAM) appliance company. Its OneSign platform helps organizations safeguard enterprise information assets by enabling secure employee access to networks and applications—improving user productivity and convenience, while reducing the time, risk and cost of complying with data privacy and protection regulations. OneSign has received top ratings in product reviews throughout the industry and has been awarded numerous accolades from leading publications including Information Security, InfoWorld and SC Magazine. Headquartered in Lexington, Mass., Imprivata is one of the fastest growing IAM companies with more than 550 customers and 200 partners around the world.For more information, visit

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Imprivata is a registered trademark of Imprivata, Inc. in the USA and other countries. All other product or company names mentioned are the property of their respective owners.